[Resolved]  Samsung / Mobile — Over Temperature while Charging the Mobile

On 6th May 09, We had purchased a Samsung Mobile Handset having Sr. Nos.[protected] [protected] (Model E1410) from Spice Retail Ltd, 14th Chander Lok Enclave, Pitampura, New Delhi, which is under warranty for one year.

Just After 15th days, it started showing message "Temporature Over" while charging the mobile, and then goes off. Reason being we are unable to use the set, as it has nil battery backup.

After that we went to the Seller and explained regarding my probelm, they said its technical fault and needs to be repaired at Samsung Service Center.

On 7th Jun 09, when we went to Samsung Service Center at Rani Bagh, New Delhi-34 they told that "First Switch Off the handset & then Charge it", we were surprised to listen the reply.

Then I replied, no this is not right way, you have to check the problem and get it rectified.

After that, they booked the complaint and kept my handset to be sent to HO for service, which would take minimum 10 days.

We hereby want to mention that, we had just enjoied the service just for 15 days, then suffered these problems and as of now we have nothing but a complaint document in hands for the cost of a Samsung Mobile handset.

In Hope of to get my handset OK.

Ravinder Kukreja
House No. WZ-44
1st Floor, Street No.1
Sri Nagar, Rani Bagh
New Delhi - 11 00 34