Comments
Customer care service centre at Barrackpore Samsung Mobile Service Centre, Near – 15 No. Rail Gate, Lalkothi, Barrackpore, Kolkata, West Bengal are defrauding / cheating the customers in different ways,
I bought a Samsung Galaxy at Rs.7490/- on 26.01.2015 . On 14.05.2015, after connection with charger for charging, I saw the mobile set got very hot and the charger fails to charge the mobile, also I observed that charger connecting point of mobile got burnt. Today (30.05.2015), after observation of my cash memo and mobile set Smt.Manisha Saha at counter no. 8 of the service centre mentioned above demanded Rs.170/- for checking the set by their engineer and she told that the engineer will fix an amount to be paid for repairing; if I got the set repaired by them, checking fee will be exempted. Another new charger has to be purchased, old charger given with the set should not be used again.Being dissatisfied with her discussion, I requested her to return the set, cash memo & the slip I filled up (Sl No. 44) so that I can lodge a complaint before the District Consumer Forum to settle the problem / dispute. Hearing my intention to go to consumer forum she requested me to wait and went to the engineer,
Returning from the engineer she requested me to wait for sometime, giving me two computer generated " Acknowledgement of Service Request" for my signature & at around 6 p.m. the Engineer at counter no 1 returned my set without any repair as "there was liquid in charging socket". At the same time, another customer Biswajit Choudhury at another counter was expressing his dissatisfaction as his set was returned informing him that there was liquid in the set, he opposed it and replied that he was not responsible for water in the set. Sri choudhury wrote his address & mobile No in his own hand writing on my exercise book so that I can help him to proceed before the consumer forum. Hearing our discussion, his engineer called Sri choudhury and requested him to take the set after two days.
No fee was taken for checking from me, Sri Ajoy Biswas, resident of my area was with me.
I bought a Samsung Galaxy at Rs.7490/- on 26.01.2015 . On 14.05.2015, after connection with charger for charging, I saw the mobile set got very hot and the charger fails to charge the mobile, also I observed that charger connecting point of mobile got burnt. Today (30.05.2015), after observation of my cash memo and mobile set Smt.Manisha Saha at counter no. 8 of the service centre mentioned above demanded Rs.170/- for checking the set by their engineer and she told that the engineer will fix an amount to be paid for repairing; if I got the set repaired by them, checking fee will be exempted. Another new charger has to be purchased, old charger given with the set should not be used again.Being dissatisfied with her discussion, I requested her to return the set, cash memo & the slip I filled up (Sl No. 44) so that I can lodge a complaint before the District Consumer Forum to settle the problem / dispute. Hearing my intention to go to consumer forum she requested me to wait and went to the engineer,
Returning from the engineer she requested me to wait for sometime, giving me two computer generated " Acknowledgement of Service Request" for my signature & at around 6 p.m. the Engineer at counter no 1 returned my set without any repair as "there was liquid in charging socket". At the same time, another customer Biswajit Choudhury at another counter was expressing his dissatisfaction as his set was returned informing him that there was liquid in the set, he opposed it and replied that he was not responsible for water in the set. Sri choudhury wrote his address & mobile No in his own hand writing on my exercise book so that I can help him to proceed before the consumer forum. Hearing our discussion, his engineer called Sri choudhury and requested him to take the set after two days.
No fee was taken for checking from me, Sri Ajoy Biswas, resident of my area was with me.
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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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please contact me
anup bhadana
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