[Resolved] Samsung Mobile — Volume Controls Not working. | |
I have bought a samsung mobile of model SCH-S259, Serial NO:16ED66BB Aug 2007. Recently I found that Volume controls are not working in my phone. Then i have called samsung customer care at They have given the Samsung Service Center Address at Ratna Electronics # 3-6-355, Ground Floor, T.P.R Plaza, Beside Shanbhag Hotel, Basheerbagh, Hyderabad-500029. Ph.No:[protected], 44344063. I have approached the Samsung Service Center Immediately on[protected] for the same and they have checked the phone and told that Volume key PCB has to be changed and asked to call them after 10 days ie., on 23-06-08.When i have called them call them tomorrow ie., 24-06-08.TOday i have called them and now they are saying there is scarcity in the part so it will take around another 10 days. Since 10 days my phone became a useless one as it is having high volume to use it. I just simply ask one question why do you sell the mobiles that are having the spare parts scarce or all these type of mobiles are giving the same problem raising the scarce of spare parts. By seeing the Service for a mobile device I dont want to take any more annoyance in future by buying the devices from your brand. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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I purchased a mobile in 2008and found that it was not working. I took it to the service centre and they told that the software was not installed. For installation they took around two months. again after two days the mobile was not working. i took to the service centre and found that there was a battery problem. It took another two months for changing the battery (within the guranty period).
My complaint is why these service centres are kept? If it is for servicing then why they are not doing it in time. They just want to play with the customers time and money. Service centres are always having scarcity of spare parts. why u are manufacturing an item with such scarce parts.