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[Resolved]  Samsung Mobile — Very poor service

Hi all,

I've purchased Samsung explore slim mobile, from mobile store last year december, It worked fine for some months. Later on, Voice clarity was not there, to make matter worse, Voice break happened during the calls. I went to samsung authorized service center in T.nagar chennai - TECHNO CARE, who took the handset and asked to call 2 days later, when I called they said that there is some major problem which needs to be checked in B'lore and asked me to wait for a month. I called them again during 3rd week, they dont have any clue about the status of the handset, they asked me to call again one week later. When i called they said that handset is not servicable and asked for bill copy to process replacement. By this time its already more than month i was without a mobile. I had to purchase another mobile for my urgent use. After providing bill copy still they had give me a replacement. I was really frustrated and went directly to samsung direct service center located in Radhakrishnan salai chennai, I met regional head customer service, who assured me that I would get handset last wednesday but he never bothered to call me to provide the status. When i called him up, he asked me whether he gave commitment, when i made him to realise about my meeting with him he said that it would be done within last wednesday.. still no call.. I dont know whom to contact.

I believe SAMSUNG doesn't know what is customer service.. I've never experienced such a pathetic support.. even a regional head doesn't understand and respond for the issue in timely manner.. I'm planning to meet regional manager and ask for a refund for the scrapy product and for the inconvenience caused...

I won't say samsung products are worse, but the Customer service is very worse... If someone who reads the thread and is in high level profile in samsung He/she needs to rethink about their support backbone. In my home from television, refrigerator, A/c's music system i've samsung, but now I wont recommend samsung for the only reason, Cu service is pathetic...

I'm totally frustrated with the service.. even a regional head doesnt acutally take care of customer and giving false promises..
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  12 CommentsShareTweet

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samsung explore — screen blank

dear sir/madam

i purchased a samsung explore mobile phone dated 3/4/08 from shiv kirpa tele marketing via bill no 397 last month it was not charging proper so i deposit it to authorise sevice center"infinite solution 5D/23 faridabad" they repaired it but after that its screen is not showing anything i submited it for repair for more two times but my problem is still not solved

please tell me what to do.

regards
sumit
Dear All,
Techno care is providing very very poor service . They are not respecting the customers. They are wasting the customer time . many times they want to cheat the customers . They charge heavy money, even if the mobile is under warranty .They simply say that this does not come under warranty, like that they say and cheat the customers. It should be informed to foolish SAMSUNG, Korea.
Dear friends,

I am also in a similar situation. Given my J210 for changing the joystick . But till now the problem not resolved. In fact they (Techno Care) worsen the problem. When I went to take the delivery the * 0 # buttons were not working. Now it is almost one month still they have not completed the job. Irresponsible answers.

I strongly feel either Techno Care made a mistake of taking "Samsung Service" contract or Samsung made a mistake by giving the Contract to "Techno Care".

Better they change the name to "Take No Care"
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dear all
Technocare is one of the poorest samsung service centre i had buyed j210 after five months suddenly there was from service provider there was no imei no in your phone pls change your set

i went to technocare with bill they take my set and told to get it after 5 days but there was no response from when called them they told it will take a month to repair bcoz of motherboard problem later a month i called them they told me your set was ready

i went to recieve my set there was no imei no was written to the set and simplify he says i had written imei no but again it erased and again he tells pls give me two days time sir

Taking no care of customer is the basic policy of technocare, t.nagar
and now im trying to take legal action through consumer court

samsung explore — THE Problem is still not fixed

I purchased a SAMSUNG EXPLORE mobile phone on 4/10/08.It is still in warrenty. The phone gets switched off on itsa own every now and then.The samsung authorised service center people are not able to fix the problen.first they said that there is some problem with the software, they asked me to get the software reloaded i got the software reloaded from them but it is still giving me problem...please kindly see to this and loet me know what iu have to do in this.
THANKING YOU,
your's sincerely,
SHREY GANDHI
[protected]
Samsung mobiles are really worst.When comes to service, i think they are providing the worst customer support.Beware before buying any samsung products
yes i strongly support this, they treat the Cm like servant & the store manager is not ready to speak to the Cm at all
all r not responding the customers..they r taking so much time to repair the mobile..
hi. this is jackie... really tat techno care centre too bad to handling customers... i've given my s5500 mob for service under warranty... hey also took under warranty... after 2days i called tat service centre... they told tat it's under softwre upgrading and will update u after software get over... but after 2 days i called them they told tat ur mother board is problem and wil check & update wat"s the status... and then i called next day they told tat my phone is liquid damaged so it wont cover under warranty... tat cheat poeple took lot of time to update the status of my phone... so, i took back my mob... even they didn't knw how to handle the customer... very cheat poeple... this issue should be taken very importatntly... jackie [protected]
I'VE PURCHASE SAMSUNG MOBILE W 299 ON 25.05.2010 AND I'VE SUBMIT MY MOBILE AFTER SHOWING SOME PROBLEM IN MY HANDSET TO ROHINI CENTRE- SIM SOLUTIONS ON DATED 12.08.2010. MY WORK ORDER NO IS 7037 THEY ASSURE ME ALL ERRORS SHALL BE RECTIFIED WITHIN 2-3 WORKING DAYS. I'VE ONLY ONE MOBILE PHONE AND I URGENT REQUIRE THE SAME. I DAILY VISITED THERE FOR COLLECTING THE SAME BUT EVERY TIME THEY MAKE EXCUSE I.E. SERVER IS NOT WORKING ETC. THEY NEVER PICKS UP THEY PHONE NO. IS 42323285, 42323286. ANYBODY CAN CHECK THE SAME. AFTER FRUSTATING FROM THEY, I CALL TO MR. MUKESH, THEIR HEAD. HIS MOBILE NO. [protected]. HE ASSURE ME THAT HE WILL DO THE NEEDFUL. I WAITED FOR HIS CALL BUT I NEVER RECEIVE. WHENEVER I CALL TO HIS NEVER HE ALSO NEVER PICKS UP THE PHONE. KINDLY DO THE NEEDFUL
NEVER EXPECTED SERVICE FROM SAMSUNG'S SERVICE CENTRE...
I purchased corby its in warranty period i faced problem in it.. i took it to samsungs service centre at VIKAS MARG they took my phone nd said there is prob in speaker they charged me some price inspite of having it in warranty period and moreover it was with them for more than 20 days sometimes they dont have the key where my phone was there they give me excuses then when i got my phone after 20-25 days still it was not working proparly...
then i decided to go to another centre which is in MAYUR VIHAR but got 2 knw that it is headed by the same person that of VIKAS MARG...
Now PLEASE let me know who will solve my problem.???
i am very upset from this service of samsung will never ever would like to suggest any one to have samsungs phone because of its services offered after purchase..
PLEASE SUGGEST ME SOMETHING AS SOON AS POSSIBLE... MY EMAIL ID IS [protected]@yahoo.com

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    Samsung India
    Customer Care Service
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