[Resolved] Samsung Mobile — Very poor service
I've purchased Samsung explore slim mobile, from mobile store last year december, It worked fine for some months. Later on, Voice clarity was not there, to make matter worse, Voice break happened during the calls. I went to samsung authorized service center in T.nagar chennai - TECHNO CARE, who took the handset and asked to call 2 days later, when I called they said that there is some major problem which needs to be checked in B'lore and asked me to wait for a month. I called them again during 3rd week, they dont have any clue about the status of the handset, they asked me to call again one week later. When i called they said that handset is not servicable and asked for bill copy to process replacement. By this time its already more than month i was without a mobile. I had to purchase another mobile for my urgent use. After providing bill copy still they had give me a replacement. I was really frustrated and went directly to samsung direct service center located in Radhakrishnan salai chennai, I met regional head customer service, who assured me that I would get handset last wednesday but he never bothered to call me to provide the status. When i called him up, he asked me whether he gave commitment, when i made him to realise about my meeting with him he said that it would be done within last wednesday.. still no call.. I dont know whom to contact.
I believe SAMSUNG doesn't know what is customer service.. I've never experienced such a pathetic support.. even a regional head doesn't understand and respond for the issue in timely manner.. I'm planning to meet regional manager and ask for a refund for the scrapy product and for the inconvenience caused...
I won't say samsung products are worse, but the Customer service is very worse... If someone who reads the thread and is in high level profile in samsung He/she needs to rethink about their support backbone. In my home from television, refrigerator, A/c's music system i've samsung, but now I wont recommend samsung for the only reason, Cu service is pathetic...
I'm totally frustrated with the service.. even a regional head doesnt acutally take care of customer and giving false promises..
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Aug 14, 2020Complaint marked as Resolved
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