[Resolved]  Samsung Mobile — Defective handset

Address:

Rohtas, Bihar

My father (Dr B L Verma) have purchased Samsung mobile handset model no GTE 2370 having IMEI No [protected] vide bill no 161 dtd 14 Feb 2011 from your Dehri-on-sone (Rohtas, Bihar) retailar M/s S S Enterprises, Near Jaihind
Cinema, Dehri On sone, Rohtas, Bihar.
Till now I have got this set repair at your Patna as well as Dehri-On-Sone service centre five to six times for the same nature of fault.
Every time your service centre formatted the handset and reloaded the software. I have also deposited the set to the retailer M/s SS Enterprises in Dec 2011 and requested to replace the hand set. But he is simply got the set repaired from service centre and handed over the set to me on 24 Feb 2012 (after the completion of warranty). I have also given the request for replacement of set in written on 06/02/12. But I didn't get any positive response from him as he was waiting for completion of warranty period ie 13/02/12. I have also intimate the matter to samsung costomer care throught several mail but they also didn't take any action.

Now finally I got the reply form customer care that they can not take any action as now warranty of the hand set is over.

So, now I request the concerned authorities to look into my matter and take some action.

Regards,
Pawan Kumar
# [protected]