[Resolved]  Samsung / Mobile E - 250 — service

i have given my samsung e-250 mobile phone to Gurgaon samsung service centre, sector- 31 dt. 27/8/08 due to some problem of autooff in handset, till date i have not received my hand set.
they have not provide any other phone. i have register my complaint on call centre also, but i have not respone to this side. they provide me area general manager (AGM) no., but they have on meeting last 3 days, no. is going to switch off.

work order no. 012495 dt. 27/8/08
sl. no. RW3PC24676L
call centre complaint no. [protected]

please take necessary action please

my contact no. [protected],[protected]