Samsung Mobile - E2120i — Faulty Handset - Extended Warranty not provided

Address:

Mumbai City, Maharashtra

Hi,

CC to: Indian Consumer Complains Forum

I bought this Samsung Mobilephone E2120i on 11 July 2010 and just
within 4 months it started developing problems. The display was
distorted, the spellings of words like automatic would be 'aesotamic',
the spelling of words like message sent would be 'massage sant'. The
phone would not allow me to use the manual network settings, the
inbuilt games would not play, the Music would not play, etc. I decided
to have the cell phone checked at the Samsung Service Center under the
name 'Master Care Services'. I was told that the mobile software
needed to be reloaded and every thing would be fine. The attendant was
hardly listening to my complain and did not even mention anything
about the above description provided. However, the very next day I
received a call from the center stating that the software has been
downloaded and the I could come and collect the handset. I went there
to collect the handset but nothing had changed except all the details
saved on the cell phone had been deleted which I was aware of.

I again requested to make specific mention of the complain and this
time I was told that the mother board needed to be replaced (18
November 2010). I was told that it would take atleast 25 days as the
required parts were not available due to the short supply. I protested
and asked if I could be provided an extended warranty as the phone
would be with the company for almost 1 month. I was really shocked to
hear when I was told that the company is not responsible for an
extended warranty and that its the company policy and nothing can be
done about it. I requested them to provide to me a stand by handset
for use as I did not have any alternative handset again for which I
was denied. I was told that company does not provide all these things
for minor complains.

The mother board needs to be replaced which is short in supply, it
would take minimum 25 days for the replacement to happen and there is
no limit to maximum time taken for replacement with no extended
warranty being supplied by the company for the number of days they
have the phone in their custody. These complains are considered as
minor complains. My question to the CEO of the company is: What type
of complains are considered to be major complains???? Dont you
consider your consumer as your God who is helping you run a business?
Have you taken customers for granted?

If this is the kind of injustice being meted out to your consumers,
then I would not hesitate in letting the Indian Consumers know that
Samsung as a company is a cheat and would definitely make sure that
this case is being heard at the highest priority even if need to sell
my home for it.

Atleast as a consumer I will be satisfied that I have dragged a
company to court which doesnot think about its consumers.

If you have a heart and think that your consumers are important for
the company to run this business, I would like to see a response from
the company within 48 hours, failing to which this complain will be
making news all over the country. The company will definitely be
famous for all the problems you have created for me as a consumer.

My earlier complain numbers are as below:
BP no. [protected] - 4 dec 2010
BP no. [protected] - 26 nov 2010
BP no. [protected] - 16 Nov 2010

Waiting for a reply at the earliest.

Regards

Khilan Maru