[Resolved] Samsung Mobile — faulty mobile

shafiq khan

from Pune, Maharashtra

Address:

Mumbai City, Maharashtra

Dear Sir,
This is in reference to your product purchased from M/s Sanjay Sales (andheri east) wide invoice number 7111 dated 07/05/2012 after using the phone after the day i purchased I notice that the battery drains very fast I felt that may be due to new mobile there may be some battery charging problem so i notice the same problem every day so I went to your service center at Hi Life (santacruz west) and handed over the phone to them as wide bill number [protected] dated 10/05/2012 at 15.30 pm and I was been informed that I will be called within a day but till date I have not yet received the call from your end and whenever i call i just get reply you will get a call.

Note:- As per the commitment from dealer of M/s sanjay sales if there is any defect notice in the mobile within 4 days I will replace the handset with the new one.

So I wanted you all to provide me the new pack mobile rather then the faulty mobile which has been sold to me.I don't want any excuses from your end as I am very much disappointed with your service center.

Please take the matter into consideration and provide me the new packed mobile or else refund my money back.

Regards
Ruksana khan
[protected] please do call

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Aug 13, 2020

Complaint marked as Resolved

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Comments

devendra.savant

from Chennai, Tamil Nadu

I buy mobile in 10/2012. same time it auto on /off . same time plug for charging it show unplug & when i unplug it show charging .i repaired it 2 times in 8months. ...what should i have use this fault mobile?.
samsung gt c 3222.. fcc id. a3lgt../ssn ..c.3222.gsmh./ rated 3.7. v. 800 ma.../ imei 357262/04/358056/7......./imei 357263/04/358056/5..../ s/n rwnb975014a....

madhur10

from Mumbai, Maharashtra

This is Shikha Agarwal from Kolkata.I have puurchased a new samsung s advance on 17/2/2013.Its been only 2-3 days and the phone is responding switched off and some connection problem always occurs.As the salesboy instructed me i gave the phone for service and got the phone after 3 days without any service slip.There was some software problem and now the phone has been gone for the service twice without any results.I am not interested in taking the faulty phone again.I have been harassed by the salesperson who actually persuaded me to buy this defective samsung s advance insted of samsung grand and that too at a high cost.My patience level has been tested and now i want an immediate action so that i do not lose faith in samsung.I am not going to let it go like this.I will shake the system who cheat their customers for their own benefit.Requesting u to take care of this complain in a serious matter without any delay.