[Resolved]  Samsung Mobile Galaxy S2 — replacement handset

DATE 3-9-2011
To

SAMSUNG MOBILE
INDIA

SIR

I AM PURCHASEING YOUR NEW HAND SET SAMSUNG GALAXY S2 WORTH RS 30OOO. 00 FROM YOUR SAMSUNG MOBILE PRIVILAGE PARTNER` " EXCELLENT" AMBALA CANTT, BILL NO. 16747 DT. 25.7.2011. Emi.no. [protected].

Sir i getting many problems in my mobil

sensor not wroking
during call my mobil obesrve more & more heat which not suitable for attend the call
during charging time it create more & more heat

when i go to your service center " samsung exclusive " service center, kabari bazar, near o.b.c bank, Ambala cantt. Haryana, where your engineer check the mobil & they also
results the same problems after that i requested to repalce a new mobil but they refused
it & they told us to repair the mobile.

After that i call your samsung custmor care toll free.n. [protected] from 2 weeks & about 10 to 20 time ref : complaint.n. [protected].
after that i get a call from your noida samsung office phone.n.[protected] they told us to call the phone.n of your asm mr ashish chibber mb .n [protected] in the favour of replaceing the mobile
Then i call your asm & they told me to repalace the mobil after one week

So please replace my mobile as early as possible..

After[protected] I sumitted the handset samsung galaxy s2 in your samsung service center : Kohli Telecom, Ambala cantt, ( Haryana ) Work order no. 5459. dt[protected].
after i call your asm mr ashis chibber he told me that your set under observation & after this process. he told that he will send the handset in samsung service center .

Today 1-9-2011 at 4.30 pm i go to samsung service center to collect my handset samsumg galaxy s2 & they told that your set is not delivered.

Then i call your asm mr ashish chibber about 15 to 20 time but he not picked my call .

Sir your service is very poor, your asm is also not responding me properly.he hrash me
by wrong commitments..

2-9-2011 friday at about 11.oo am i call Mr. Gorav kapoor (asm) dicussing about same problem then mr gorav kapoor arrange a confrance call with mr ashish chibber & me during the call mr gorav kapoor ask ashish chibber that he commited to repalace the handset then he says yes he commited to repalace the handset after that he says that there some battery problem in the handset & they change the battery.
Mr. gorav told me to use the handset if there is problem exists he will repalaced the handset.he told that they contact us as early as possibile to get the handset from service center.
Sunday i go to service center where i checked the mobile & get the same problem, as a result i dont take the handset.
5-9-2011 Monday mr gorav kapoor asm called me arround 3.30 pm he told me to go next day (tuesday) to see the handset & check it if there is some problem exists in handset then he commited to repalace the handset.

6-9-2011 Tuesday I go to the service center where i see my handset was on charging then i check the handset as result handset get observe more heat & the sansor was also
not working properly.your service engineer also examined the same problem & they was agree with my handset problem. after that i got a call from mr gorav kapoor (asm) i told mr kapoor about the problem of heat & he told me that if the mobil temprature raises 45 degree than he replace the handset than i told him that he commited if any problem exists he will replace the handset but he clenily refused about his commitment & was not agree to replace the handset.

Your asm was not responsing us proprely.he was wrong all about his commitment & he harrshdddddddddddddddddddddddddddddd me veryyyyyyyyyy much .

I requested you to replace my handset as soon as possible.

Your custmor

Divaker
Mb [protected].
Resi [protected]