Samsung Mobile GT-C3300D — New mobile bought not working-no service or refund provided

Address:

Mumbai City, Maharashtra

I bought a mobile from Samsung delaer Anupam stores Borivali. I was not able to make call from the same. I asked samsung service centre to give me replacement since it is not working. I was informed it is against policy. They took around 30 days to repair. Still the same problem continues. I have filed complaint still no response. Their policy says the instrument needs to be replaced with 4 days which is not mentioned on the product or even was informed verbally.