[Resolved]  Samsung Mobile Guru E2120B Service — Unable to deliver mobile after 3 Months

Address:Mumbai City, Maharashtra

I am Shrikrishna Kadage, I brought Samsung mobile Guru E2120B on occasion of diwali in (Oct) 2009 from on of the outlet of Planet M. After 3 Months its gives problem its hanged on samsung logo.
Firstly when i submit mobile to Mastercare service center ,Lalbaug,Mumbai they told me its software error we will give you back within a day.
On next Day when I reach there they told me its not done may be its motherboard gets damaged we need 10 days.After 10 days they give me same answer.
I say ok.When a month completed, I souted on them then at that time their Manager told me that "Your mobile is unable to repair we will give you reimbursement , it will take 1 Month". I take this in written on slip.
After a month gone the old manager not there the other told me we will get you a new piece after submitting old mobile accessories stll one month later i didn't get My mobile.
Please do the needful.

Shrikrishna
[protected]
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Aug 13, 2020
Complaint marked as Resolved 
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Samsung Mobile — unable to repair

I had gave my sumsung mobile (M 620) for repairing during its warranty period. they kept that mobile for more than 5 month. now they are calling me to take your mobile with out repairing it by saying that these parts are not available here. then what is justification for taking such a long period. please help.

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