Samsung / Mobile Handset — Default Handset OF Samsung Mobile

I buy a Mobile handset Of Samsung Company.Model Super Hero ( SCH-B259 ) from tata outlet on 30.03.09 . From very first day belows the problem start :
1) Very Low Battery Back-up
2) Automatically Switch Off
3) Bell ringing when call come but display no show any number or remain as before( No caller ID Shown )
For these problems resolve i go to service centre of samsung ( Sapphire Sales Services pvt. Ltd.9, Printing Press Area, Delhi. First time they don, t check my hanset & just said that is battery problem & changed my handset battery.They ensure me that the problem is resolved but, that is not as they said.Problems remain same as it is.

Second time i go to Service centre o 28.04.09 & this time they said that i must leave my set for ten days & it will be get back to you on 8.05.09.But on 8.05.09 they said that we send handset in company for change mother board of this defult hanset & get back to you in three days.But till date they not receive my handset & i am not receive any call or information in this regard till date.After asking questions they only reply that company don't have the parts of this handset this time & if they get they changed & give you.When i said them to give my faulty hanset in same condition they reply that they can't do this & misbehaved with me.

Till date (25.05.09) no information from Samsung company or Service centre.

Hope for your support

Regards
Praveen Dabas
[protected]
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

Same problem i faced three times in same handset & no reply from Samsung
I purchased m new samsung L700 on 20.05.2009 and from the same day i am facing problems of very low battery backup. battery does not last for a single day.
I have problem in playing any video formats other than *.3gp.
I want to know whether I can download any softwares from outside.
plz help me out
Yes, I also agree on low battery backup in Samsung L700. I purchased new one on 16.06.09, even if I do not make / receive a single call and do not play any media file, I mean not making any use of this phone, the battery lasts only for one day. It is really bad, I haven't lodge complaint to the vendor as of now but planning to do so. Can somebody suggest how to log complaint directly to Samsung.

Regards
Saurabh Sharma
[protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18895
    Pending
    0
    Resolved
    11183
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information