Samsung — mobile hardware problems from the first day of purchase

Address:

Gurgaon, Haryana

Dear Sir/Mam

I have purchased two Samsung Galaxy Note –I (GT-N7000) from Spice Retail LTD. Shop no 10 & 11, old Delhi road, opp. Sector 14, Gurgaon (Haryana) on 13&14JANWARY 2013.Both phones have problem-Auto switch off, Heat up, Hanging & Battery backup from the first day of Purchasing. I have called to our shopkeeper (Spice retail ltd) they replied me it only due to software problems so you go to Samsung Services center & update your mobile software.

Due to time problem I have visited Samsung Mobile Services Center on 30JANWARY 2013 (JAI SAI RAM ELECTRONIC SERVICES, SHOP NO 9, FURNITURE MARKET,N-B, GURGAON 12001,)
Tell him about my mobile problem, they replied me mobile software required updatision. After updating of software your problem should be clear. but problems are still there..
i have visited 3 times in samsung service center
1st time 30 JAN 2013.
2nd time )4 FEb 2013
3rd time )9 Jan 2013

After that I mailed to Samsung CEO’s & Executive team for www.samsung.com. But there are no solution.

I finally left both mobile on Samsung service center on 09 Feb. & requested him please retain my money I not ready use your handset.

(I do not want repaired my mobile, I want replace my mobile phone because of it Samsungs Quality problems from the first day of purchase. But they say you can call to Samsung customer care. It’s your problems if you want replace you came here with in week.

I show this problem from the first day of purchased but due to shopkeeper & Samsung services center time goes to find out what is the problems.)

After that I have continually called to Samsung customer care & website mail. But still they don’t provide any kind of solution.

What kind of service is providing a big company??/

Please help me on this matter.

My reference I.D provided by Samsung care is [protected].
Thanks & Regards,
Mukesh Kumar
+91-[protected]