4th Reminder
Complaint still remains unresolved
To
Samsung India Electronics Ltd.
SAMSUNG ERMS <[protected]@sec-erms.samsung.com>
Dated 29.05.2009
Sub: Samsung Mobile SGH C200 - Chassis lock damaged at your Service Centre Lucknow during IMEI Write.
Transaction number . [protected]
Job Number: [protected] dt 07.05.2009, Samsung Service Centre, New Weather Control, Varanasi. U.P. INDIA
Sir,
The consumer begs to inform you as under:
1. That, the above complaint still remains unresolved. The customer highly objects your manipulated message dt 28.05.2009 sent via SMS Ref: BP No. [protected] on mobile [protected]. It is untrue and wrong to write that the complaint is resolved.
2. That, the mobile set is still not ready for delivery at your Service Centre Varanasi, as the Chassis locks broken by your Service Centre Lucknow during servicing and IMEI write has not been replaced.
3. That, The mobile set was intact while being handed over to your Authorised Service Centre in Varanasi on 07.05.2009 for IMEI write against payment of Rs 470/-. The IMEI number [protected] on Samsung Mobile model SGH C 200 was not identified by BSNL Sim.
4 .That, while taking the delivery of the mobile set on 26.05.2009 the customer noticed damage to the upper locks of mobile chassis caused at your Lucknow Service Centre. That the damage caused was also identified by your Varanasi Service Centre and matter was referred to Lucknow Service Centre for compensation of loss and damages due to negligence.
5. That, the consumer refused the delivery of the mobile broken by your Service Centre and emailed a complaint on 26.05.2009, copy appended as under.
6. That, the mobile set is still undelivered to the customer as the Complaint still remains unresolved.
The consumer requests you parties to kindly deliver the above referred mobile set within seven days of the date of this email by replacing the upper Chassis at your own cost and expenses which was damaged during repairing at your end. Please note that your failure to do so will compel the consumer to refer the matter to their legal advisors for compensation of the losses and damages caused by you parties.
Thanking you.
Sincerely yours
Krishna Deo
Varanasi
(Consumer)
[protected]@gmail.com
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My name is diwakar kumar residential of H-138 ganga vihar delhi - 110094. i purchase a new mobile phone SAMSUNG STAR EMI NO.- [protected] of worth Rs/- 11000 on 22-05-09 but after 4 days problem is come on my phone its not working properly i have regiter the complaint in HOT SPOT mobile shop but they refuse to servise or repair and they saying taht we can can give only half price og cell phone before last 2 week they not giving any response.
Please help me in this matter i wil be very thanks full to you for this kind help.
Thanking You.
Diwakar Kumar([protected])