[Resolved] Samsung Mobile India — mobile handset not been repaired for last 12 months

deepak_mim

from Mumbai, Maharashtra

Address:

Gautam Buddha Nagar, Uttar Pradesh

I bought a Samsung SCH 379 on 18/07/2009 from Drive India Enterprise Solutions Limited, G-10/11, Sector 18, Noida vide invoice no. I2009-10/[protected] which is an authoised dealer for Samsung Mobile Sets. Due to problem in charging, handset was given to CEE EMM Services, Shop no. 8,9,10 Ground Floor, Raj Place, Humuk Singh Market, Atta, Sec.27, Noida. But to my utmost grief and dissatisfaction, till today neither have got my phone nor have the refund. This despite me and my wife visiting service centres many times, calling people on daily basis resulting into mental egony, harrassement and hypertention.

What do I do or whom should I approach am still searching.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

tintin

from Lohaghat, Uttarakhand

I bought a Samsung SCH 379 on 03/12/2009 from cariano telecom pvt. ltd. 6-e, kamla nagar, delhi-110007 which is an authoised dealer for Mobile Sets.a month later it had a problem wid its software and gradually stopped working.so i gave it to the service center in rajouri garden where the problem got sorted.but just after 15 days it again had the same problem and for next 6 months same procedure was repeated 5 times.the last time i gave it to a service center in rudrapur, i recieved the phone after 1 and half months later with the software and added mother board problem.its still not working and i am pissed off.
what should i do??...

Vineeta376

from Gurgaon, Haryana

Samsung India Enterprises/ Mobile Phone — Mobile Repair

15days back I had gone to service centre of Lajpat Nagar of Samsung for network problem faced in phone. They said they will change the mother board i said ok, when i took my phone back the phone was not even detecting the sim card. I gave the phone back and then after a day i took it again and tried to call but neither i was able to hear something nor say something. I went back then they did somthing and said it is fine now, when i came back the same problem arised along with it no song was ringing. I again visited they changed the mike of the phone and said now it is working. But the sitauation is still the same and now they say we have replaced everything we don't know what to do.

I don't know what kind of service center they are running, they don't know anything, customer has to visit 10 times to get one thing rectified. I have now even forgotten for what problem i gave the phone to them and 10 other problems have arrived in that. They are not trained properly just sitting to spoil the phone and torture the customer.

Now, nothing is working in this mobile. I request samsung to replace my phone ASAP.

Vineeta376

from Gurgaon, Haryana

Hi,

As stated above and as per the discussion, I have not received any kind of call from your concerned department till date.

Please take the same in serious manner as this is giving unnecessary sufferings.

Request you to refund my amount as I don't want to suffer any more and I cannot follow you guys too any more also I have visited enough times to your service center.

Regards,
Vineeta Arora
[protected]

Vineeta376

from Gurgaon, Haryana

What kind of services are you guys providing??

PATHETIC.. I AM SAYING MY MOBILE IS NOT WORKING AND YOU ARE WRITING ME A LETTER THAT TAKE YOUR MOBILE BACK. WHEREIN I HAVE TOLD YOU 100 TIMES THAT ITS NOT WORKING.

ON THE TOP EVERY TIME YOU GUYS ARE PROMISING THAT YOU WILL GIVE ME A CALL WITHIN 3 DAYS AND TILL DATE I HAVE NOT RECEIVED ANY.

ARE YOU GUYS GOING TO TAKE ANY ACTION ON THAT OR NOT.