Comments
samsung mobile j600 — irresponsible & poor service
i had taken a samsung mobile phone from VAPI-GUJARAT on 5/6/08. after few days there was hanging problem so i submitted it at company's service centre named SKY ELECTRONICS - VAPI. it was given to me solving the problem after 23 days. then again after 3 to 4 days there was a problem of network. so i shown it at SKY ELECTRONICS on 29/9/08 they total me to sumbit it and told will be available after a week but i got it back on15/11/08 ie after 1 month 16 days. today too the phone is having the network problem. they say that the have PBA replaced. this was said by Mr. MANOJ MISTRY head of SKY ELECTRONICS. this is the irresponsibility of the head person then what will be the conditions of others u may think it. now i m fed up will the service centre people and the company. so i m going to consumer court. so i[censored] want to resist me u may reply me within 3 days. and give me the best way. i insist a new handset only. hope u will take the necessary steps. my contact number is [protected] / [protected]Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
18889
Pending
0
Resolved
11178
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
samsung mobile j600 — mobile repair not done
i am frustrated with the response of the customer service incharge of samsung in mangalore - Mr. verma .My mobile is out of order since past one n a half month and since then i have been regularly visiting their service center . my mobile's screen is not working .
this man verma keeps telling that a small component is there that has to be sent from bangalore and that i have to wait for few days . every time i go i get to hear the same dialogue .
at last he promised that it wud be available by monday 6th n today when again i visited that place he says that it has to be sent to bangalore for replacement and it wud take 15 days .
i got frustrated and i came back . i hav lost faith in these people . the main problem is that during this waiting period the one year warranty of my mobile got over and now i may have to pay it from my pocket.
the most important thing is that i have been noticing that few of my colleagues are facing the same problem of customer negligence by samsung .furthermore, today i noticed that other people were there who were in aggressive and apprehensive mood and the work related to their products was undone like that of refrigerators and mobiles .
so i have decided not to send my mobile to bangalore so that atleast i have the mental satisfaction of having my mobile with me .
i have come to a conclusion that either the customer care incharge of mangalore is a culprit and that is why the headquarters is not co-operating with him and not sending extra components to him .
so if there is no cooperative relationship between mr verma n his higher authorities then there is no use risking my mobile and sending it to a far - off place with no assurance except a piece of paper to keep till eternity .
the second thing that comes to my mind is that samsung may be following a chinese policy of flooding the market with cheap goods and then not providing any services . i must warn this company that this policy can give u some benefit but in the long run it will be a fatal blow to ur survival in the market .