[Resolved] Samsung Mobile — handset not working | |||
Dear Sir, I had purchased Samsung Star Duos model no. 7722 on 7th Jan, 2011 from the retailer A.M.Square , address Shop No. 49, Heera Panna Shopping Centre, Haji Ali, Mumbai 26 . I started facing problems in my Samsung mobile it switches off on its own . I went on Sat 15th Jan, 2011 to the shop A.M.Square and when he sold the mobile he said he was the Authorised Samsung dealer he refused to give me a replacement for the mobile he sold me and sent me to the Samsung Service Centre at Tardeo AC Market . There was a man with the name of Satya he saw the date of the bill and said he is not able to replace as i should have gone in 4 days .Since im working i went in that same week on 15th Jan and i was asked to run around between A.M.Square and Samsung service Centre. A.M.Square agreed to give the replacement and then immediately turned back saying Samsung doesnt have a stock and he cannot replace . A.M.Square cheats customers by saying he is the Authorised Dealer and they should come to him in case of any problem . I need your help in getting a replacement or refund of the money as he has chraged me extra for the mobile . I have paid Rs. 11,800/- for the mobile. Request you to help .. Thnx Leena Desai [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
i have purchased a samsung SGH c 170 on august 07 n it works properly only one month after that it sown its colour, after that my cell is mostly at customer care they repair n give but never change it ...
now its gurantee period is going to finish within few days but no one is listening my complaint... i just seeing it few day otherwise i have to knock the door of consumer court...
thanks
now its gurantee period is going to finish within few days but no one is listening my complaint... i just seeing it few day otherwise i have to knock the door of consumer court...
thanks
SAMSUNG/MOBILE — Handset not working properly
I have purchased the new handset of samsung on 8th April 2008. On the very first day it got hanged up. I immediately complaint it to the samsung dealer but they said to remove the battery and start it once againAfter that it worked for some days again the bluetooth of the set started generating problem, i was able to receive but not able to send the file. Time to time it got hang when a call comes. Once i gave it to service center in Navi-mumbai( Airoli). They said we won't replace ur cell but we can refresh the memory, i said ok lets see but i told them that hardly it is fifteen days of purchasing and the handset is giving so much of problem. After that day nothing went well in the mobile. Now when i go to its external memory the mobile get automatically restarted.
I request u to replace my mobile as my phn is under warranty period.
I recently purchased a sgh u700 and 7 months down the line the screen went blank. i took it in for repairs, but another month down the line my keypad wouldnt work.i have recently hurd alot of complaints about the u700. I feel samsung should refund all u700 purchasers as it has a factory fault.. i have bee a dedicated samsung fan, but tryst me im spreading the bad work about it.
To
The Manager,
Customer Care,
SAMSUNG INDIA LTD.
Sub: complain for repairing of mobile handset model no.-SGH B100
Sir,
I, Monisankar data, have purchased a mobile handset model no.- SGH B100 on dated. 03.06.08. Sl. No.- RW2Q539099V, IMEI NO.- [protected]. After using few days it has became out of order. Then I give it for repairing at your authorized service centre at Burdwan, Named Promt Service, Opposite of Arovindo Stadium on dated 29.07.08. vide work order no.-B6722008.
But till now the above mentioned handset or its’ substitute has been returned to me from the service centre end. So kindly take necessary action to return me my handset in working condition from your end. I shall be highly obliged if you kindly mobilized your authorized service centre to give me return the handset as early as possible.
Thanking you,
Yours truly,
Monisankar Datta.
Chakdighi, Burdwan.
Mob:- [protected]
Date:01.11.08.
The Manager,
Customer Care,
SAMSUNG INDIA LTD.
Sub: complain for repairing of mobile handset model no.-SGH B100
Sir,
I, Monisankar data, have purchased a mobile handset model no.- SGH B100 on dated. 03.06.08. Sl. No.- RW2Q539099V, IMEI NO.- [protected]. After using few days it has became out of order. Then I give it for repairing at your authorized service centre at Burdwan, Named Promt Service, Opposite of Arovindo Stadium on dated 29.07.08. vide work order no.-B6722008.
But till now the above mentioned handset or its’ substitute has been returned to me from the service centre end. So kindly take necessary action to return me my handset in working condition from your end. I shall be highly obliged if you kindly mobilized your authorized service centre to give me return the handset as early as possible.
Thanking you,
Yours truly,
Monisankar Datta.
Chakdighi, Burdwan.
Mob:- [protected]
Date:01.11.08.
Samsung — mobile switches off on its own
i had bought a samsung mobile about 1and 1/2 yrs back.Off late it started getting switched off on its own. and now on putting it on it continuously and switches on and off. i showed it to one off the service centres they sid that the softwre is to be updated however they couldnt update it and reffered it to there headoffice at chandigarh. The service centre at chandigarh says that the mother board is to be changed.it costs about Rs 3000. i cant understand why should i bear the cost, after haing taken care of my mobile for so long. If its a subtandard product the company should bear the cost of selling it to me.please help me solving my problemCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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+91 89 3993 9899 [Customer Care]
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The samsung mobile is also giving problem as the battery is not working properly for charging the phone. I lost the billing documents so i need to talk to the service centre for it.
Can you please provide me the phone number of the service centre of Navi Mumbai (Airoli)?
Thanking you