[Resolved]  Samsung Mobile — Display not working

Samsung — samsung corby pop not working

just its being 2 months i have taken cellphine samsung corby pop its being not working properly 1stmeomery card slot isnot working after that while surfing internet on cell its display become white wen repaired den it gets screen touch problem what the hell is samsung a brand and in service center its 90% of repairing cells are corby whats the problem with corby i want my cell phone to be replaced what is way to buy a cell phone of a budget 6,500 and its not working i want replaced or else i will go to consumer court thats it.

Sir,
I have puchased samsung corby pop GT C3510, this mobile handset is full touch screen. after 6 month screen become totaly blank.

Your Faithfully
Rajeev kumar

Samsung Corby — NON DELIVERY OF HANDSET UNDER WARRANTY

To the conserned person,
Dear Sir,
I had submited my mobile Samsung Corby for repairs under warrenty on 22 June 2011 at Samsung repair centre at Borivali (W). Our repeated follow up has resulted in no response from their end.
The details of the corresspondance is here with attached.
I am fed up of this problem.
Please respond positatively

Regards
Jayant Shah
Ph:- [protected]
e-mail:- jayant.[protected]@yahoo.co.in

dear samsung india or samsung global . sir why youll cant giveme new instrument as youll have failed to give me my repaired instument till date why youll want to spoil my diwali festival as it is your duty to give me new instrument if youll have been unable to give me my repaired instrument of corby samsung to me tilltoday , please be little concerned about cutomers sentiment also very important to earn from other manufacturers , please revert urgently and mark c.c. to all as we all want to know what youll are doing now atleast , regards , jayant shah.mobile nos. [protected], [protected].




द्वारा: Jayant Shah <jayant.[protected]@yahoo.co.in>
विषय: Fw: Re: Fw: Re: Fw: Re: Re: Re: samsung corby cdma given for repairs on 22/6/2011 under warranty period.21742
To: "support india" <support.[protected]@samsung.com>
Cc: [protected]@redington.co.in
दिनांक: शुक्रवार, 21 अक्टूबर, 2011, 9:50 PM


dear samsung india or global saamsung this is not the way in which you treat your customers and i would suggest youll to learn somthing from blackberry people how well they treat their customers in india and sir one by one till you send me my new instrument to my residence i will have to spread the treatment youll have meeted to me being a small and law abiding citizen of india and this is how youll are treating indians and their instruments which are given for small minor repairs under guarantee period are not returned since almost 4 months and they are not even bothered to replace it with a brand new instrument which they gaurantee when we buy the new piece from the store and samsung will have to be exposed for their misdeeds very soon , regards, to blackberry india, jayant shah.

--- मंगल, 18/10/11 को, Jayant Shah <jayant.[protected]@yahoo.co.in> ने लिखा:


द्वारा: Jayant Shah <jayant.[protected]@yahoo.co.in>
विषय: Fw: Re: Fw: Re: Fw: Re: Re: Re: samsung corby cdma given for repairs on 22/6/2011 under warranty period.21742
To: "support india" <support.[protected]@samsung.com>
Cc: "support india" <support.[protected]@samsung.com>, "support india" <support.[protected]@samsung.com>
दिनांक: मंगलवार, 18 अक्टूबर, 2011, 10:40 PM


dear sirsand samsung management , now youll have seen for yourselves that they are still not giving me my mobile instrument and youll are also acting stingy and funny if youll are not able to give me my repaired instrument for so many days and months then it is your companys duty to give me a fresh instrument and it is worth only in a few thousand rupees and not in crores of rupees so why cant youll send me new piece as replacement and end the matter and i am so much upset that if youll dont send me new instrument at my residence i will go to consumer courts in india plus i will also give this matter in the news papers if i dont get my new instrument urgently now i will not accept my old instrument as time is over , thanks, jayant shah. [mobiule nos. [protected], [protected]. ]

--- सोम, 10/10/11 को, Jayant Shah <jayant.[protected]@yahoo.co.in> ने लिखा:


द्वारा: Jayant Shah <jayant.[protected]@yahoo.co.in>
विषय: Re: Fw: Re: Fw: Re: Re: Re: samsung corby cdma given for repairs on 22/6/2011 under warranty period.21742
To: support.[protected]@samsung.com
दिनांक: सोमवार, 10 अक्टूबर, 2011, 7:02 AM


dear sir, my residence adress is : jayant k.shah , b-105, rashmi avenue , 1st floor, thakur complex, kandivali east , mumbai -400101 . please get it delivered to my residence,mobile instrument of mine fully repaired or new piece choice is yours jayant shah . [mobile nos. [protected], [protected].

--- रवि, 9/10/11 को, SUPPORT INDIA <support.[protected]@samsung.com> ने लिखा:


द्वारा: SUPPORT INDIA <support.[protected]@samsung.com>
विषय: Re: Fw: Re: Fw: Re: Re: Re: samsung corby cdma given for repairs on 22/6/2011 under warranty period.21742
To: "Jayant Shah" <jayant.[protected]@yahoo.co.in>
दिनांक: रविवार, 9 अक्टूबर, 2011, 3:16 PM


Dear Mr.Shah,



I really apologize for delay of the services.I can understand the situation in which you are and let me assure you that we are taking this issue on priority basis.


I have forwarded this issue to the Branch Service Manager and you will get the resolution soon.

I request you to have patience and kindly bear with us till then.


Thanking and assuring you for best services always.



Saurabh Chopra

Customer Satisfaction Team - Support.India

Contact Numbers

MTNL/BSNL Users:[protected]Toll free)

Others:[protected]Chargeable - To dial, prefix your local STD code)





------- Original Message -------
Sender : Jayant Shah<jayant.[protected]@yahoo.co.in>
Date : Oct 09, 2011 15:02 (GMT+05:30)
Title : Fw: Re: Fw: Re: Re: Re: samsung corby cdma given for repairs on 22/6/2011 under warranty period.21742



--- रवि, 9/10/11 को, Jayant Shah <jayant.[protected]@yahoo.co.in> ने लिखा:


द्वारा: Jayant Shah <jayant.[protected]@yahoo.co.in>
विषय: Re: Fw: Re: Re: Re: samsung corby cdma given for repairs on 22/6/2011 under warranty period.21742
To: "Jayant Shah" <jayant.[protected]@yahoo.co.in>
दिनांक: रविवार, 9 अक्टूबर, 2011, 3:00 PM


dear sirs, if you can keep my mobile instrument for so many days and youll have not even given me any instrument for temperory use sir i am scared to say that such things wont do in indian market as no body can wait for so long a period for a mobile instrument to be repaired and to get back and i want to bring up this matter at the highest level how youll treat indian customers and i will also inform mr. anna hazare to raise a voice against ill treatment of indians by foreign goods manufacturers and also bring the matter in district consumer forum and claim damages for keeping my instrument with youll for such a long period and also claim mental harrasment charges so please either give me my repaired instrument before the 10th of october 2011 latest or on or before the 12th of october 2011 give me a brand new instrument door delivered at my residence or you face the legal consequences for harrasing a indian customer like me unnecessarily , regards, jayant shah [mobile nos. [protected], [protected]]
--- गुरु, 6/10/11 को, Jayant Shah <jayant.[protected]@yahoo.co.in> ने लिखा:


द्वारा: Jayant Shah <jayant.[protected]@yahoo.co.in>
विषय: Fw: Re: Re: Re: samsung corby cdma given for repairs on 22/6/2011 under warranty period.21742
To: "support india" <support.[protected]@samsung.com>
दिनांक: गुरुवार, 6 अक्टूबर, 2011, 12:10 PM



sir, not yet received mobile instrument, jks.
--- सोम, 3/10/11 को, SUPPORT INDIA <support.[protected]@samsung.com> ने लिखा:


द्वारा: SUPPORT INDIA <support.[protected]@samsung.com>
विषय: Re: Re: Re: samsung corby cdma given for repairs on 22/6/2011 under warranty period.21742
To: "Jayant Shah" <jayant.[protected]@yahoo.co.in>
दिनांक: सोमवार, 3 अक्टूबर, 2011, 1:57 PM


Dear Mr.Shah,


Thank you for your email and we appreciate your efforts in bringing this matter to our notice.


Being a customer focused organization; it is our prime objective to provide the best of class services to all our customers on all instances. In view to this, we regret the inconvenience caused to you.


In relation to the issues you are facing with your Samsung product, we have contacted our Branch Service Center, escalated your issue to our higher authorities, and your complaint is being worked upon on priority basis.


We will keep you posted about the status of your complaint.


We really appreciate your patience and support.


Thank you for being associated with us and we look forward for a long-term mutually rewarding relationship.


We would like to take this opportunity to assure you of our total commitment towards your satisfaction as a Valued Samsung Customer.




Prashant Kumar

Customer Satisfaction Team - Support.India

Contact Numbers

MTNL/BSNL Users:[protected]Toll-free)

Others:[protected]Chargeable - To dial, prefix your local STD code)




------- Original Message -------
Sender : Jayant Shah<jayant.[protected]@yahoo.co.in>
Date : Oct 02, 2011 12:29 (GMT+05:30)
Title : Re: Re: samsung corby cdma given for repairs on 22/6/2011 under warranty period.21742

dear sir, even after you sending reminders to your branch they are not sending me any message to collect my mobile instrument now i suppose enough time has gone by and see to it that i get a new mobile instrument immediately otherwise sir i will have to go to consumer courts as i have been requesting since very long time and i have got no response so i am helpless and then dont blame me for any extreme step of going to consumer court and filing consumer complaint against your company so please give me a latest new piece immediately this is my request and call me up and inform me that you have sent to my adress by courier , my adress is mr. jayant k. shah , b-105, rashmi avenue, 1st floor, thakur complex, kandivali east , mumbai-400101 . please revrt after sending my mobile instrument urgenly, thanks, jayant shah.

--- सोम, 12/9/11 को, SUPPORT INDIA <support.[protected]@samsung.com> ने लिखा:


द्वारा: SUPPORT INDIA <support.[protected]@samsung.com>
विषय: Re: Re: samsung corby cdma given for repairs on 22/6/2011 under warranty period.21742
To: "Jayant Shah" <jayant.[protected]@yahoo.co.in>
दिनांक: सोमवार, 12 सितंबर, 2011, 11:56 AM


Dear Mr. Shah,

I regret the inconvenience you are facing with your Samsung product.


I would like to assure you that your complaint is under follow ups with the Branch Service Manager concerned and they will update you with the status accordingly as soon as possible.

I can understand the time and energy you have spent on this issue and appreciate your patience.


Thanking and assuring you of best services always.


Poly Roy

Customer Satisfaction Team - Support.India

Contact Numbers

MTNL/BSNL Users:[protected]Toll-free)

Others:[protected]Chargeable - To dial, prefix your local STD code)




------- Original Message -------
Sender : Jayant Shah<jayant.[protected]@yahoo.co.in>
Date : Sep 11, 2011 16:29 (GMT+05:30)
Title : Re: samsung corby cdma given for repairs on 22/6/2011 under warranty period.21742

dear sirs , kindly give me reply when i will be getting my mobile instrument fully repaired , thanks, jayant shah .

--- On Thu, 8/9/11, SUPPORT INDIA <support.[protected]@samsung.com> wrote:


From: SUPPORT INDIA <support.[protected]@samsung.com>
Subject: Re: samsung corby cdma given for repairs on 22/6/2011 under warranty period.21742
To: "Jayant Shah" <jayant.[protected]@yahoo.co.in>
Date: Thursday, 8 September, 2011, 5:59 PM


Dear Customer,


Thank you for patronizing Samsung Product.


I sincerely regret the inconvenience caused to you. I have forwarded your complaint to our department concerned. They will contact you shortly.


I appreciate your patience and request you to bear with us till then.


Thanking and assuring you for best services always.



Faresh Tomar

Customer Satisfaction Team - Support.India
Contact Numbers

MTNL/BSNL Users :[protected]Tollfree)

Others :[protected]Chargeable - To dial, prefix your local STD code)




------- Original Message -------
Sender : Jayant Shah<jayant.[protected]@yahoo.co.in>
Date : Sep 07, 2011 22:34 (GMT+05:30)
Title : samsung corby cdma given for repairs on 22/6/2011 under warranty period.21742

dear sirs, it is very sad to know that i had given a samsung corby cdma model f339 purchased on 9/2/2011 and instrument of mine was given for repairs at your borivali west centre on 22/6/2011 and it was simple phone restart problem for which they said that they would have to send it to the factory but sir till today i am waiting for them to call me up to tell me that your phone has got repaired and phone has come so please collect it from borivali west outlet and sir my receipt no. is 21742 ie. work order no is mcb 21742 and if it is not possible for youll to repair it then please replace it with a new instrument at the earliest otherwise i will have to go to the consumer grievience cell since i suppose that i am being taken for a ride by your samsung service centre boriwali west , their phone nos. 28924300 and 28924301 are always kept engaged by them so i had to inform youll by email please get it delivered new piece if youll are unable to repair since i have waited for very long time and i have alkso given zerox copy of the invoice along with the complaint so please do the needful at the earliest or if i dont get my instrument at the earliest i wiull have to take shelter of consumer court , thanks, jayant shah [ mobile no. [protected] ]

Dear Mr Shah


We thank you for taking time for sending this email and making us aware of the issues you are facing with your Samsung product.

We sincerely regret the inconvenience caused to you and assure you of a quick and most suitable resolution. I have forwarded your query to the concerned department and they will contact you shortly in relation to your query.

We appreciate your patience and assure you of our total commitment towards your satisfaction as a Valued Samsung Customer.

Warm Regards,

akhilesh.[protected]@partner.samsung.com