[Resolved]  Samsung Mobile — DISAPPOINTMENT WITH SAMSUNG B7722 (STAR DUOS)

Address:Mumbai City, Maharashtra

1) Poor RAM Performance : Unable to medium or small size JPG images.
2) Flash Not supported : None of flash videos supported on U-Tube or Facebook.
3) Multi Tasking not possible: Not able to open two apps at single incident.
4) Non Capacitive Touch Screen : Very poor functionality. Hard Touch Screen
5) Phone goes hang if call received while watching movies or JPG images.
6) Poor 3.5G Support: Surfing with 3G option is very slow with dolphin browser.
7) After spending 10500 Rs the product is completely failure.
8) Service Center is struggling to provide satisfactory solution even after 2 months of registering complaint about the manufacturing defect of mobile.
9) Samsung should have tested the product for Quality & Performance before releasing it to market.

This is just my 3rd month after purchasing the product & tired with the followup with Samsung Service Center for the same. he Motherboard of B7722 was once replaced by the Service center but the problems are with the Product & Software itself. Greatly disappointed with Samsung as the Quality & Performance of product and poor after sales services.

Thinking of going legal with the company for providing poor product & asking for the refunds & compensation for the inconvenience caused during the period
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Aug 13, 2020
Complaint marked as Resolved 
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