[Resolved] Samsung Mobile Phone — Regarding Samsung E250 under warranty | |
I purchased a samsung mobilr phone model E250 from Ankur electronics, Chembur, Mumbai, on a genuine purchase bill .On 12/07/2009 the mobile phone, all of a sudden became dead .The very next day i took it to Vashi Services, Sec-2, Vashi, Navi Mumbai, which is a authorised samsung service centre .On the preliminary check they reported a display failure and no other reason for mobile disfunction.The service centre then sent the mobile for further check and told to collect after a week, but they returned it after 16 days, on 29/07/2009 and with a reason of water logging. Despite the mobile being in the warranty period the service centre has said that it will be repaired out of warranty, i.e. on charges. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
I brought GTS-5570AAAINU Single SIM GSM mobile phone on 17/02/2012 from
A House of Telecom Solutions, B-85A, Shyam Park EXT. Sahibabad, U.P by paying Rs. 7850. It is screen touch phone.
i took on the samsung brand name but sorry to say i m copletedly not satisfied with it.
my hanDset is completely proper. BUT incoming, outgoing, mp3, video sound is not working but when i use in airphone then listen to sound slowly.Reason when went to ur SRS TELECOM SERVICES CENTER, E-3, LOWER GROUND FLOOR, KALKAJI NEW DELHI-110019, CONTACT NO-[protected], [protected].firstly they started giving change the motherboard reasons and later he says there is DEMAGE IC.
u can collect i the evening. he ask us change the motherboard, charg as Rs. 3, 800/
you tell me what do you mean by warranty.
if there is some damage to the handset from my side then i m liable to pay it. but i dont think there is any fault from my side. them your person asked me sign a paper. it was just show you all that see i have attended these many customers.
what services you have.
my hanset is RS. 7, 850/ and the repair charges are RS.3800.
SO SIR I Rquest to you please give me new motherboard send by the courier of my Address-Lalit kumar, H.No-11/123, sec-3 Block-11 Rajendra Nagar Sahibabad, Ghaziabad (U.P)-201005
If you will not send new motherboard then I will go to the consumer court AND Media. Inspire of all my friends saying no to buy Samsung I took on the brand name but...
i[censored] want then laze take any acyion.
Explained about problem.
Recently phone got INCOMING, OUTGOING SOUND, RINGER, MP3 PROBLEM & VIDEO SOUND IS NOT WORKING [when I use phone].but when i use in airphone then listen to sound slowly. After using 5 month submitted mobile on[protected] to SRS TELECOM SERVICES, E-3, LOWER GROUND FLOOR, KALKAJI NEW DELHI-110019, CONTACT NO-[protected], [protected]. Then they talk to him Ic is damage, i cannot repairs phone so change the motherboard and say motherboard charge is RS. 3, 800/.
You’re sincerely
LALIT KUMAR
H.No-11/123, sec-3 Block-11 Rajendra Nagar Sahibabad, Ghaziabad (U.P)-201005
Mobile No: [protected]
Model: GT-S5570AAAINU
IMEI: 359581|04|233055|1 Serial: RHJBB81265D([protected])
Service center address:
SRS TELECOM SERVICES, E-3, LOWER GROUND FLOOR, KALKAJI NEW DELHI-110019, CONTACT NO-[protected], [protected].
Serial No:-RHJBB81265D([protected])
Date:14/07/2012
Model: GT-S5570AAAINU
BILL NO:-[protected]