[Resolved]  Samsung Mobile Phone — Mother board replacement not done for past 2 months - In warranty

Mother board replacement not done for past 2 months - In warranty
Sir, i had bought a F 679 MAX CDMA Samsung Mobile from Mumbai in the month of FEB 2009... The handset causing problems in July 2009 wherein the software got corrupt. I took it to a service center in LALBAGH who reinstalled the software and the phone started working.

Again in Nov 2009 i got the same problem and took it once again to the service center... this time they said that as it is happening regularly, they would have to replce the motherboard of the handset.

I submitted the handset with LALBAGH KARI ROAD Service Center on 13th JAN'10 with an assurance that the same would be done within 15-20days, however till date (i.e. till 22 MARCH 2010) the same has not been replaced and i await my phone...
how much time will it take and cannot assure time whent the same will be recvd.

Is this the kind of service SAMSUNG provides to its customers... Also is this the durability of the product that Samsung sells as the handset is within warranty and is causing so much problems.

SAMSANG GIVES US BEST PRODUCT, PRICE, STYLE BUT ALSO IS TOOOOOO BAD AFTER SALE SERVICE. I AM DISAPPOINTED FROM SAMSANG PRODUCTS AND I HAVE SO MANY PRODUCT USE OF IT LCD TV, HARD DISK, WASHING MACHING, CAMERA, LAPTOP ALL ARE IN WARRANTY BUT GOD KNOWS WHAT WILL BE HEPPEN WHEN BE OUT OF WARRANTY


SUMIT

SAMSUNG/MOBILE PHONE — Replacement of phone

I purchased a Samsung Jet Model S8003 with the serial number RPPSA22964Z and IMEI no: 357381/03/050848/8 on 3rd May 2010 from SAMSUNG 'privileged dealer' Mobile Shoppe, 13B, Ramesh Mitra Road, Kol-700025. The phone began to get hanged from 19th May and finally I submitted to the authorized service centre Ace Care at Kolkata. They returned me the phone within an hour with proper functioning. However, the same problem kept on creeping up and finally when the phone stopped working, I took the phone again to Ace Care and submitted it there on 25th May where they diagnosed that the mother board needed a total replacement. I had the heckling of my life in getting my phone back and finally after lots of follow up and repeated calls to the customer service I received my phone back on 19th June.

But the phone keeps hanged up again with none of the buttons/touchscreen functions working. I am simply harassed and heckled, and I want my phone to be replaced with a brand new one immediately. Its simply disgusting and ridiculous, how a new phone that too a so called high end one stops functioning within the first 20 days of its usage! Such things are not expected from a reputed and revered brand like Samsung.

Seeking your sincere cooperation to get my phone replaced. I'd be happy if they could return me the purchase value in full.

Somadri Chatterjee
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SAMSUNG/MOBILE PHONE — battery backup is zero

dear
i have purchased samsung mobile hand set B189(CDMA ) BUT WITH IN ONE YEAR IT HAS GOT OUT OF ORDER TWO TIME BUT NOW LAST TWO MONTH BATTERY BACK UP IS 2 HOURS ONLY STAND BY MODE ONE YEAR SHOULD BE COMPLAINT IN FEB 11 PLEASE CHANGE MY BATTERY OR MY PHONE SO THAT I CAN EASY USE THIS PHONE

SAMSUNG/MOBILE PHONE — mobile phone full jammed

Hi,
I have bought a Samsung mobile phone (B520) on Dec 2009. The phone is of slider model. Exactly before two weeks it shows display problem and it rectifies if I switch on the phone again. Later the keypad was not working.And now it is fully jammed. Could not even switch on the mobile phone. It was just after a year and so the warranty period is also over. I come to know it is the Samsung's failure phone model. Is it worth servicing now? It is too bad that the mobile phone is still in market. Since my friends whomever had the phone has faced problems. They should atleast stop that from the market.