Samsung Mobile Phone C6112 — Handset dead in 2 weeks

Address:

Hyderabad, Andhra Pradesh

Hi,

I have purchased the samsung mobile C6112 on 17 July 2010 from Ameerpet, Hyderabad. The set got dead in 2 weeks and did not switch on afterwards. I have given it to the Samsung service center located at Elephant House , Ameerpet, Hyderabad on 7 Aug 2010. The service center executive told me that if it is a software problem then it would be fixed in 7 days and if it is a hardware problem then it will take 2 weeks, and they will call me in 3 days and inform me how many days it will take to fix the problem. I have not received any call from them and then I called them after 5 days if there is any update on my handset problem status. The executive told me that they don't have any update at that time but it will take 2 weeks to get back the handset and they will contact me once handset is fixed.
Now 2 weeks are already over and I have not received any call from them. When I called them on 20 july 2010 and 21 july 2010 they are just saying that they have no update and they will let me know, but no one is bothered to give me a call. Even if I call them , they transfer the call to different executives and it takes at least 4-5 minutes everytime to describe the problem.
Still waiting for the call from them.