[Resolved]  Samsung Mobile Phone Model No. B3410 — Touch Screen very hard

I purchased this mobile phone from the Samsung dealer M/S TEC ZONE situated at Raghuleela Mall Kandivali West Mumbai 400067 on the 7th. of this month bearing Serial No. RVGSC62584F and IMEI/ESN memory no. [protected]. On the 10th. of this month I observed that the touch screen couldnt be operated without using excessive force. I brought this to the notice of the dealer M/S TEC ZONE on the 11th. of this month and he informed me to bring the unit to his shop which I did and after the same was checked by him advised me to go to the Samsung Service Centre located at Borivali West. I went over and had the phone checked by the Samsung Service Personnel and it was found that the touch screen was defective. I requested them to give me a replacement which they said they could not do immediately as their servers were down. They informed me that on the 13th. morning they would give me a replacement letter which I could then hand over to the Dealer M/S TEC ZONE who then would hand the same to his distributor and after two more days arrange for a new replacement. This morning I called up the Samsung Service Centre and enquired if the lettter was ready so that I could collect the same and start the procedure with the dealer for the replacement. I was informed by the service chief Mr. Sameer that their Server login passwords had been changed and he was awaiting the same from Samsung. I am not sure if this letter would be done today and I am still stuck with no phone at my disposal.

This is a very pathetic manner in which Samsung is handling their clients for service of their products. It is my hard earned money that has been put in for purchase of this so called sophisticated phone and I am now left with no option but to inform all accordingly.

Would request you to kindly look into the matter and have a solution to the same as soon as possible.

Thanks & Regards,

Gerard Fernandez.