Samsung / Mobile Phone — Poor service

Address:

Visakhapatnam, Andhra Pradesh

I bought this Samsung Galaxy 3 touch phone Model no: s5801 and purchased on 27/09/2010 for Rs 12149/-. and I have a warranty of 1 year and also I have taken a extended Warranty of 2 additional years, I m on Tata Docomo Network and the suddenly 1 month earlier this phone had a problem with the network and the phone was showing no network.. I went to the Samsung Service center (D.no .52-10-10/1/6, ASPEN Towers, Resapuvanipalem, VISAKHAPATNAM -530013) on the 16/08/2011 and the Work Order no ( H-549) and gave this Phone and they told me it will take 2 days and we will change the software .as there is some problem and they need to format my phone . After 2 days when I went , they informed me that the matter has not resolved and they need to change the motherboard of the Phone as there is some problem with the Hardware . I was not happy with it and they told me that it will take 5 more days as they done have the motherboard and they will order it. so I went after 5 days and t hey informed that it not yet done and they informed it will take another 4 days to get the phone . . Again I went to the service center and they handed my phone to me and it was switched off and the battry was not charged and I asked them to show me if its working and when they swichted on the phone they uploaded the 2.2 Andriod Software as the original software was 2.1 Android and when I asked them to change it now the people spoke to me very rudely and informed it will take 2 more days to change the software . I spoke to the Manager Rajesh who told it will be done now and I have to wait there for 45 min to get that done and I informed that if it is not done i want the replacement of the phone or want the money back and he informed it will be done and there will not be any problem and when it was done it took the phone and then inserted the TATA Docomo Sim , I was unable to make and receive calls from my Samsung phone and phone was working fine with other network Sim an Rajesh also inserted the his Docomo Sim but t was not working and he informed me to take the phone to the TATA Docomo service and get the SIM Replace . I got the New SIM for my network and its still not working ..

I went again to the service center and spoke to Rajesh about and he informed that he will replace my phone and either get me a New replacement phone or will refund the money if the problem is resolved and he informed there will not be a problem and he asked me to come after 5 days. So when I went to him on a Saturday he informed that we have got a solution and we need to change the motherboard one more time and the issue will be resolved ..I was unhappy and was frustrated and as I went to this service center more than 15 time now and the issue is still the same . and he asked me to come on Monday and he will give the phone and again as I went to him the phone was not done I M VERY DISSATISFIED FROM THE POOR SERVICE . Rajesh informed to wait for 45 min and I had to go to work and he informed he will drop the Phone to my house in 2 hr time and nobody turned up and that was yesterday and when I called him up today at he told me that the person will come today by 11 AM and I m still waiting for the person and I don't even have a phone to use .

I want to raise this matter with the Senior Complaint head who can look into this in detail and get back to me ASAP and I want the Replacement of my phone or the refund I m not happy with the services and the phone and its been close to 1 month that my phone problem has not been rectified ..


Hardeep Singh
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