[Resolved] Samsung Mobile Phones

[Resolved] Samsung Mobile Phones — POOR SERVICE

V Vaibhav Sharma from Gurgaon, Haryana

Samsung Posted:[protected] by Vaibhav Sharma Send email Service centre not giving me satisfaction Date: 27th of feb 2010 To Samsung India Electronics Pvt. Ltd. cc-28,nehru enclave,kalkaji, new delhi, Tel: (011.40641234 SAMSUNG, NEW DELHI - Poor Service! executive names (MADHU & VINIT& RAVINDER) THEY ARE NOT GIVE ME ADEQUATE SERVICE AND BETTER SATISFACTION I made the unfortunate mistake... MY SUGGESTION IS FOR PUBLIC IS NOONE CAN PURCHASE ANYTHING FROM SAMSUNG COMPANY ITS BETTER FOR PUBLIC BECAUSE THEY DONT GIVE ADEQUATE SERVICES TO THEIR CUSTOMERS Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint.
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Complainant9218860

from Noida, Uttar Pradesh

I purchase a Samsung mobile phone 10 months before and the phone was not able to switch on my model no.is (SCH-F679) and the phone is given by the name of (Dharmendra) to Wazirpur branch to get repaired on 8th Oct.08 they said you can collect your phone on 11th, i visted them on 11th they said come on 13th, i again visited there on 13th they said we had given phone to head office and come on 17th, i again visited on 17th they said we are unable o locate your phone please come on 20th, i again visited on 21st that's today and they are saying you will get phone in next 15 to 20days

Is this a way to handle a customer, i had spended Rs.8000.00 to buy your handset and in return you are giving me sucha bull- service . Please revert back soon my contact no. is
[protected]
saurabh.[protected]@hcl.in

Ravindra Soman

from Mumbai, Maharashtra

Samsung — Poor service for Samsung Mobile phones

I had given my phine( F270) for repair with explaination that it was imersed in water.I booked the phone for repair and asked to give a call back indicating the cost of repair. After a week I received a call telling that the phone is OK and can be collected.
I reached the shop oin 5th Nov 7 pm. the shop was about to close. But the shop keeper/supervisors just pulled down the shutter. The response from the shop keeper was very rude.
2. Next day I again visited within the working hours , but to my dismay found the shop closed. I was informed that the shop had a weekly off on Thusrsday , where as the shop displays a notice of Sunday being the holiday !
3. I reached the shop on Saturday , 7th Nov. I was given the phone , withiut any repairs done ! I was told that the mother board need to be changed! The shop keeper had not checked also what was the issue and also not checked waht is the problem and what would be the cost of repair...

The service centre is not serious about the servicing the phones , probably interested only making quick money by fooling around the customers. Samsung India should take a serious note of this.

ayman hosny

Bad service in SAMSUG mobil custmer service in Alexandria, EGYPT
This is Dr.Ayman hosny, dentist 40 years.
Bought Samsung mobil OMNIA PRO on March 3, 2010 from city center carfourr Alexandria, EGYPY.
Great problems related to the mobile:
Disappearance of contact lists
Disappearance of recent dialed & received contacts
Always Arabic language instead of English after setting adjustment
...more & more
i went to customer service center in sumoha, alexandria, egypt in March 6, 2010 ( after 3 days of bought )
They told me that they will download a new software in Cairo ( 2 hours from alexandria).
Till today March 17, 2010 i do not receive my mobil without any oblogise nor any customer
Care. ( 12 days to download the software!!!)
Never buy SAMSUNG with this very bad respecting.
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