Samsung / Mobile Phonesgh D 780 — Warranty Failure

Dear Sir/Madam,



This is regarding the problem of my Samsung Phone Model SGH D780. I had got it purchased in the month of January 2009 from Mobile Planet, janakpuri. It had started giving me the problem in the month of April 09. I had visited to their Wazirpur Service centre and they asked me to leave my phone for at least 20 days without giving ant standby Cell. They also informed me that there is a manufacturing defect in the charging circuit of my cell. They asked me to visit to their Nehru place service centre if want to get it repair on early basis. I had visited to their Nehru Place service centre in the month of May 09 but to my surprise they blamed me that I had tempered my cell & given me an estimate of Rs. 6528.00 ( Six Thousand five hundred and twenty eight only). I was shocked by their comments that during warranty period why a person can temper his phone.



I am attaching herewith the scanned copies of Purchase Invoice and their estimate given to me. Kindly guide me what to do next to get my phone repair.



With Regards

Amit K. Dobariyal

Medical Solutions

Siemens Limited

4A, Ring Road, I.P.Estate

New Delhi 110002

Cell No [protected]