Samsung Mobile / PlanetM — refusal by the Planet M staff at Muvattupuzha for repairs with in the warranty period | |
I had purchased the following mobile from the Planet M shop at Muvattupuzha (Ernakulam District Kerala) Name of the mobile: Samsung SGH_J150HSBINS code no:354283/02/104521/8 on 26/12/2008 receipt no: 2057 of Plannet M at Muvattupuzha.The warranty period is one year and it is extended to 2 years more .On 02/11/2009 my mobile is no having no sound hence I approached to the staff at Muvattupuzha Planet M shop (one Mr Ratheesh Krishnan )refused blindly the mobile and he even refused to give me the address of the mobile service centre too. after heated arguements he accepted it for repairs and he even refused to give me the receipt for the accep[tance of the mobile. This is not fare on the part of such a big Planet M retail shop to the custemers. So I humbly request you to kindly arramge to repair or repalce the set at the earlest. Thanking you, Prasad KG Was this information helpful? | |
Samsung India customer support has been notified about the posted complaint. | |
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This is surprising the reputed stores like yours and the people working in your set-up are not even couteseous to talk nicely in their approach, while communicating with customers. In stead of commiting a firm date for delivering the free gift they are behaving non-responsive and now they have lowered their standard in their normal communication also.I'm afraid they have cheated me in process and have pinched the bag (free gift) of their own. May be because of this they are avoiding to deliver the assured free gift.
By writing this to you I look forward your personal involvement / investigation in the matter to ensure, to deliver my gift and action to be taken against the people those who are spoiling your reputation in the mind of customers like us.
Hope you will take personal attention in the matter & do needful.
A line of confirmation from your end will be highly appreciated.
Thanks,
S.A.Khan, Jankipuram, Sector-G, Lucknow