[Resolved]  Samsung Mobile [S-5603]-Star 3g — poor quality of microphone cable and the earphones

Dear sir,

I bought a brand new samsung mobile as mentioned above a month before.I got a ear phones with the phone which is having two parts as

proximal part: microphone cable
distal part: 3.5mm ear phones

In this type of microphone cable one can fit any type of 3.5mm earphones and so did I.Basically samsung earphones are very poor so i put my brand new BOSE 3.5mm earphones worth Rs.5000 {please note that}, i enjoyed quite a few songs and when i tried to remove my BOSE earphones from the proximal connector, I found 3.5mm pin of my BOSE earphones inside the socket of the microphone cable.

I went to the samsung service center, JM road PUNE.At the center I explained my problem and the attendant said "its not our fault we cant replace your earphones nor can we repair"

so i lost not only my BOSE earphones but also the microphone cable which costs around Rs.800.

I WANT MY MICROPHONE CABLE TO BE REPLACED AS SOON AS POSSIBLE
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Aug 14, 2020
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
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