Samsung Mobile - S5233S — no response by authorised service centre

Address:

Uttar Pradesh

sir
i m major in army and bought the samsung mobile s5233s on 3rd jan2010.i had many minor problems. so finaly i went to 'TELE CARE' AUTHORISED service centre14/18 l.b.s marg civil line allahabad(u.p), and got my job card no .-WA[protected] for the complaint of touch pad not working on 11thoct2010.
i was being told that my hand set will be repaired with in a week and was promised that i will be contacted on my no. but till today no one contacted and i hav been calling them daily but there respose is negative and nor repling my calls
i request for your kind assistence and help to end this prolonged ageny
major r.s rawat
my contact no.[protected]