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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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I am a resident of Visakhapatnam and purchased one S379 Model Samsung Mobile (CDMA) on[protected] from Cell Point, Dabagardens, Visakhapatnam, and Andhra Pradesh.
I regret to inform you that the cell is not properly functioning and it is getting switched off without my intervention automatically. Due to this problem I had contacted the concerned Samsung Service Centre, Ramatalkies, Visakhapatnam who are the authorized Service Centre and handed over the set for repair during 2nd week of April 2010 vide complaint no. D324. After 3 days they have returned the set by saying they have rectified the error and they informed me that the software has to be rebooted and said the set is now perfect. But to my surprise the problem remained same and once again when I went to the service center and approached them on 16th April 2010. Again they took the set and gave a complaint no. D560 and promised to return back the said set after rectification and basing on their word I took the set on 23rd April 2010 and after taking the set I found that the problem is not rectified when I re-approached them the so called authorized service center authorities says that “THE PROBLEM IS NOT SOFTWARE SIDE BUT DUE TO DEFECT BATTERY” and suggested me to go for NEW BATTERY which is likely to cost about Rs.800 to Rs.1000/- and later I met the concerned service centre’s Manager but the Manager says he is not sure about the problem of battery or software but he asked me to handover again to him so that he will use it continuously 4-5 days to know the exact problem.
Sir, the mobile is under Warranty and I do not understand how long I should suffer with this defective set. Since I am working in a banking sector I am facing lot of practical problems with this set. I got fed up of your Samsung mobile service center located at Ramatalkies road, Visakhapatnam and finally approaching your highness to sort out the problem. With a great hope that the solution can be sorted out by you at an early date.