Hi Myself Rajeev Chawla residing at Gurgaon. I have purchased a New Handset of Samsung Duos on 29 March 2012 by Ebay worth approx 13000/-. I got my phone on within next 4-5 days. I used new phone for two days and start facing the lots of problems.
1.) No battery Backup. Phone switched off after 8 hrs on stand by (100% full charged)
2.) Mobile gets hot without any usage
3.) Tilt sensor is not working.
4.) Some time phones starting operates itself.
5.) It fluctuate on charging.
I have gave this phone to service center of Gurgaon they have declared Dead handset and even they are refusing me to give me a new handset. Request to you to look into this matter as i do not want to have repaired handset i have deposited my handset with 10 days of purchasing and after that some of Samsung Guy from the services Deptt contacted me the gave the assurance for everything will be fine and he will take care of my case and advise you shortly further action. After two days when i contacted him he was totally forget the case then he took conference call with the service center that situated in Gurgaon with the name of Ansh Communications. and i got all ok report.
I got my mobile back with changed my screen (I am not sure on this), full of scratches and dust. When i asked the guy about the backup and he replied we haven't checked that...@@@@@ we should use it then tell us ....what the hell is this i bought the phone to visit your service center again and again. They gave me a new battery as no option. i have called to same guy ([protected])for feedback and he took my Add to send somebody to come to my home and collect my phone back..but i am still waiting, someone will come to my house to collect my phone. but i forget it'Sam sung all fake promises and third class services.
Now the current status i am not able to use my Lovely Samsung mobile due to same reasons and one more thing the service center people added to that ie i am not getting display many times.
Model Galaxy Duos I589
Serial No A00000302FE8DB
Rajeev Chawla
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Samsung Mobile — THIRD CLASS SERVICE
Dear sir,I am Mr. VIKRANT from nasik i have one samsung mobile, samsung model no.SCH-w619(DUAL SIM PHONE)(IMEI NO-[protected]) (DATE OF PURCHASE-07/08/08)I had submitted mobile at service station at SHREE GANESH ELECTRONICS, shop no.2, sarala apat., canada cornar, sharanpur road, opp.telephone exchange, nasik-422002 PH[protected],[protected].submitted dt.06/12/08(WORK ORDER NO. HHP-4631)(PROBLEM-MOBILE NOT CONECTING TO COMPUTER BY USB DATA CABLE).I expected date of handset return is after two weeks. When we visited to service station, MR.S.S.BAVALEKAR, MOBILE.NO.[protected], told me that mobile has been sent to Bangalore for repair. You have to wait for 7-8 more days.Now it has been passed 24 days but i have not got my phones yet. I have tried to make calls in the regard, but, either they do not pick up the phone or I get replies that they will inform me but after repeated requests they have not called me yet.
If no action is taken by the company i will be compelled to knock the doors of the consumer court for justice to a non technical customer.
You are requested to please look into the matter & do the needful.
Hope for favourable response & early action please.
VIKRANT
O[protected]
[protected]