[Resolved]  Samsung Mobile SGH-B520 — MisGuide for Problem

Dt.24.01.2010


Milind Verma
32,Super Market, Wright Ganj
Ghanta Ghar, Near Central Bank
Ghaziabad-201001
[protected]



My Samsung GSM handset SGH-B520 had a blank white display Hang problem.
I took it to the Samsung Mobile Service Center in Ghaziabad Raj Nagar area at following address
(JMD Services, R-7/196, Raj Nagar,Ghaziabad-201001.

The technician opened the handset in front of me and checks it and told me that it had display and Software problem and needs to be kept at the service centre for 1 day. Later after 5 days I got a call from the service centre that there is a Mother board problem and it cannot be replaced, as there is a Software problem.

But I know that there is no such problem because the handset in use for last 15 months.

When I called Samsung Mobile Customer care they told me talk with Mr.Vikesh ASM on [protected] but after 2 Days Mr. Vikesh Also Give Me Same Reply that there is a Mother board problem and it cannot be replaced.

Still I Can’t Understand that how is arise the Mother Board Problem in phone when there is only display problem and They Have Issued me memo without ORDER No,Date and Token No.

My phone's warranty is going to expire on October 26th 2009.Please help me in this case.

Samsung Handset No :- SGH-B520
Serial No. :- RIXQ968948A
Date of Purchase :- 26-Oct.2008