[Resolved]  Samsung Mobile SGH-J 600 — Replacement/Repairing of Mobile handset

Date-17.12.08

Sir,
I have purchased a Samsung mobile baring Model no. SGH-J 600 (IMEI No. 358560/01/[protected] on 10.04.08 from Ganesh Watch Company, Cooch Behar, West Bengal(Contact No. of Shop-[protected]).Since last 4(four)months it has been noticed that the said mobile becomes suddenly hang .During that hang period network signal displays in the mobile as it is but both incoming and outgoing calls become stoped .It is also noticed that during this said period other functions of the mobile such as camera, MP3 functions normally. It has also been checked with other SIM Cards that the above problem is being occurred due to the handset and not due to the network services. Further it has been observed that during the hang period, if the mobile is switched off and again restated with power switch, it became performs normally. The above problems occurred 5 to 6 times during the last 4 months. In this context I have also contacted with the local Samsung service centre Cooch Behar where this has been kept for 4 to 5 days and returned back the same with verbal comments that there is no problem in the set, but this problem might be occur. I am not at all satisfied with the services along with mode of repairing of the said local Samsung service centre. My warranty period will expire on 09.04.09.
In view of above, I fervently pray to you to please look into the matter so that the said mobile set may be replaced at an early date.
An early action in this regard is highly solicited otherwise I shall be compelled to bring this case before the consumer forum.

Your faithfully,
Soma Roy Moulick
C/o Plaban Roy Moulick
"Dipalika"
51, Dinhata Road (bye lane)
Newtown
P.O.& Dist.- Cooch Behar
Pin-736101, West Bengal
M-[protected], [protected]