[Resolved]  Samsung Mobile — speaker defective

Address:

Agra, Uttar Pradesh

I purchased a samsung mobile handset, model number GT-19082 GALAXY GRAND DUOS on 27/06/2013 from M/S RAMWANI CoMMUNICATION agra. The speaker of the phone is defective and the flip cover has broken lock. The dealer referred me to the service centre at agra on 05/7/13. They told me to come on friday,12/7/13. Today on approaching, I was told to come on the next tuesday. The person told me that replacement is possible after depositing the handset. I was not told about this on my first visit. Moreover, my complaint was entertained verbally and on asking about my complaint number today they could not give any satisfactory answer.

Kindly look into the matter and arrange a faster action.

Yours sincerely
Dr.Deepa Dhawan