[Resolved]  Samsung Mobile — Phone Dead & Not Replacing

Address:

Uttar Pradesh

Dear Concern,

I (Rahul Asthana) from Kanpur (U.P.), purchased a Samsung W299 (Dual Sim/Touch Screen) handset from "Mobile Solutions, 36-B & 37-A, PPN Market, Kanpur" on the date of 24th Oct 2009. Details of this particular handset is as follows:
Model No.: SCH-W299
S.No.: A0000017B6A2BE
IMEI Number.: [protected]
That means it's still in guarantee period..

On the date of 17th April 2010, it has been dead (not displaying anything) & on 19th April 2010 I have placed it on it's Local Samsung Service Center, which is situated at 112/08(16), Benajhabar Road, Kanpur-208002.
At service center, they have submitted my phone against Service Request No. 23656 (Work Order No. WA93620). Now they are saying that this set can not be repair. It will be changed.. But It will take long long time... when the service's TAT are 8-10 days.
Right now they are asking for atleast 20-25 days, & still they are not making sure of this..
This purchased handset was really really costly (Rs. 10,700/-). Kindly ensure that my handset will replace as soonest as possible !!!




With Regards
Rahul Asthana
118/359, Kaushalpuri,
Kanpur-208012
Contact Number: [protected] / [protected] / [protected]