[Resolved]  Samsung Moblie Sgh - U800e — Poor Service & parts non availability

Dear Sir,
I am using this Samsung mobile SGH-U800E from 28th Jan 09.It started giving me troble from that day its front corner silver polish got off and when i approched the Samsung India electronic pvt ltd at Nehru place they told me that the new moblie cover was not available.
And now my moblie LCD screen got damaged, i gave my moblie to the repair centre on 1st sep 09 they informed me that i will get it back in 2/3 days only.Now when i apporched them on 5th sep 09, they again asking for more days as LCD screen was not available in their stock.Finaly they informed on 10th sep 09 i will get it back.
Today is 13th sep 09 and till now the mobile is not ready.They are saying it is going to take more time and whenever they received the part they will informed me which is totaly not acceptable.
From the last 12 days i am without any mobile phone, you can understand how can a person will manage without a cell phone in these days.
You are kindly requested to please look into the matter and do the needful.

Thanks & Regards

Avadhesh Chaudhary
Ph [protected]
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Aug 14, 2020
Complaint marked as Resolved 
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