Samsung Monte — not satisfied with product

Address:

Ludhiana, Punjab

To
The Managing Director,
Samsung India Electronics Pvt. Ltd.
Subject- Complaint
Respected sir,
I Harpreet Kaur would like to tell you my problem. I have bought SAMSUNG MONTE S5620 set from my near by store in the last week of july 2010.Then my new set gives me problem, it gets switch off itself whenever I make a call. I gave my set to service center for replacement and i got my replaced MONTE set on 7th august, 2010. Again after sometime it gave me problem, i was not able to listen the voice of the caller from where we listen voice. Then i gave my set to service center and they return my set after 15 days, but still it was creating some disturbance continually and now also it is creating disturbances. After that it jack stop working, and firstly the service center told me that its motherboard will be changed and i have to wait for 20 days as the mother board is not available. Then i waited for 20 days but still they were not having the motherboard. Then they kept my set and change the jack, but after receiving the set the next day the new replaced jack was not working, then i again went to the service center and gave my set for the replacement of jack. This time they just keep my set for some time and gave me back but still it was not working and they haven't made job-sheet this time. For the next i talked with manager of service center that i don't want to keep this set and i requested the manager to appeal the Samsung company to refund my money. Then he told me that i should get changed the motherboard of the set and this time i get changed the whole mother board of my set, but again it gets hanged when i was just checking my set standing in the service center while i receive my set. Now also my set gets hanged, it is having very slow processing and now also i can hear some continue disturbance while talking to the caller. A set within its warranty period is giving me this much problems and what about after the warranty period????
The manager of service center told me about the approval process that this process is of 45 days and i have given my approval there. But today i called at customer care number and they told me that approval process is of 15 days, and within 15 days we can get our money back. Now tell me how can a customer trust the manager of service center.
I have requested many time at Samsungmobile.com to please solve my problem and refund my money but there was no response. Now i am requesting you the last time that PLEASE REFUND MY MONEY otherwise i will take legal action. I am tired by roaming here to service center.
Now you can think yourself that how much i am satisfied with your services and with your equipments. Please refund my money and take this set from me.
My nearby service center is situated at DUGRI at canal road. Its manger name is Jagjeet Singh and Satman Singh sir.
My set details are-
IMEI NO.- 352053/04/1416036
My mobile number is[protected]
Contact me as soon as possible