[Resolved]  Samsung — TV not functioning

Address:

Mumbai City, Maharashtra

My son has purchased Samsung Ultra Slim TV Model No. CS29A330XL from Sony Mony Electronics, Opera House, Mumbai on 24/05/09. The day it was delivered it was sent back for replacement since the outer cabinet was defective and after lot of persuasion the set was replaced. Recently the set stopped functioning. Service complaint was made and the service engineer who visited declared that the picture tube of the set is defective and since it is beyond warranty approx. Rs. 9000 shall be the charges for repair. It is rather surprising that a Samsung TV picture tube works for only a year and half whereas the other TVs we have are giving service since last 16/17 years. How can the commitment of the company be over just in 1 year. Poor state of affair. Does it mean that an Internationally reputed company products are of such worst quality that they function limited to the warranty period. Through this I would like to call upon Samsung after sales senior Service personnel to respond on this issue and ensure free repair of the TV else matter shall be referred further. The other pity situation is that it is no contact information of the company is available so that one can take up the issue with them.