[Resolved] Samsung — damage fridge | |||
i bought my Sumsung fridge from EZONE on 24th dec 2009.delivery was made on 29th of dec2009 late night.next morning when i checked on its cover it was written DAMAGE REF NO DELIVER.When i spoke to sumsung and Ezon call center they assured me that my fridge will be replace but till date anything i been done by both the ends. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
Borpather Das Para
Tinsukia
Mobile no-[protected] Dt : 20.04.10
To: M/S Samsung Service Network
www.samsung.com /support.[protected]@samsung .com.
Sub: Problem with Samsung AC machine
Dear Sir,
Here I like to inform the following matter regarding my Samsung AC machine Sl no.-A091PZBL303954F Model no.- AWTI8QBHDGKXTL
That Sir, last year on 27/03/09 due to some problem the machine was repaired through your service centr M/S Dynasty Aircon, Dibrugarh and the Charges paid by me accordingly(Cash receipt no-555 Dt.-22/04/09 of M/S Dynasty Aircon.
This year again the same AC machine stopped functioning and complain was register (Call no.- [protected]) . The service centre repaired the same and submitted a bill of Rs 1324.00.
Now, I like to inform you that if in every year I have to spend around Rs 1200.00 than what is the value of keeping such AC machine. The problem of none functioning of the machine creating a lot of problem and agony to me. Being a reputed company machine I expect that the machine should run without trouble for at least 2 year after repairing. Whenever I complain to the local Service Centre they refer it to Dibrugarh Service centre, reason best known to them only. I came to a conclusion that the either there is no expert at the service centre or they are not doing the job properly. My views are became more confirmed when they insist me for signature in the Customer Service Record Card without having the signature of the Engineer mentioned in the Card and no mark on the inspection Check List.
Considering the above facts please let me know whether I should pay the 2nd repairing Charges of Rs 1324.00? If it goes wrong again after payments then who will bear the cost?
Your early action and reply will be highly appreciated,
Yours Faithfully,
(Pralay Chaudhury)
C.C.
1 M/S Samsung Servicing Center, Tinsukia
2. M/S Dynesty Aircon (Samsung Servicing Center), SG Complex, RNC Path, Dibrugarh