[Resolved]  Samsung — UNSATISFIED SERVICE

Address:

Jammu, Jammu and Kashmir

DEAR ALL

THE COMPLAIN IS REGARDING WARRANTY CARD AND AC IS NOT WORKING.

I HAVE PURCHASED NEW AC FROM SAMSUNG PLAZA CHANNI HIMMAT IN JAMMU IN MAY 2010. AFTER PURCASHING I ASK TO SHOW ROOM MANAGER KINDLY FILL THE WARRANTY CARD. HE TOLD ME AFTER FITTING THE AC THE SERVICE BOY FILL THE WARRANTY CARD. AFTER FITTING I ASK TO SERVICE BOY KINDLY FILL THE THE WARRANTY CARD HE DENY THE REQUEST AND TOLD ME THIS NOT MY SERVICE. REGARDING THE SAME PROBLEM I ASK TO MANAGER KINDLY FILL THE WARRANTY CARD BUT HE TOLD ME THAT IS NOT MY JOB.

TILL DATE THE WARRANTY CARD IS NOT FILLED.

2, AFTER ONE WEEK I ASK TO MANAGER MY AC IS NOT WORKING WELL THEN HE REPLY CONTACT WITH SERVECE CENTER. I CALLED TO SERVICE CENTRE (SMART CARE IN JAMMU) REGARDING THE SAME. THEY TOLD ME THAT ENGINEER WILL COME ON TOMMAROW. NEXT DAY I CALLED TO SERVICE CENTRE REGARDING THE SAME. THEY TOLD ME WITHIN 2 HRS HE WILL BE THERE. AFTER FEW HRS THAT PERSON COMES TO MY HOME BUT THE ENGINEER DID NOT KNOW ABOUT THE SOLUTION. THEN AGAIN AND AGAIN I CALLED TO SERVICE CENTRE REGARDING THE SAME AND ASK THEM KINDLY SEND SR ENGINEER. BUT TILL DATE THER IS NO RESPONCE AT THERE END.

TILL DATE MY PROBLEM IS NOT SOLVED.


SO PLZ TELL ME WHAT CAN I DO????????

IS THIS TYPE OF SERVICE YOU PROVIDE TO YOUR CUSTOMER?????

MAY I HOPE MY PROBLEM WILL BE SOLVED AND PLZ TELL ME IN HOW MUCH TIME????????

REGARDS
SUMIT SINGH SEHGAL
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