Samsung — Charged to manufacturing defect in Warranty

Address:

West Delhi, Delhi

We had bought a Samsung LCD TV from Dubai in April, 2010. It was given to us with 1 year International Warranty. When we came to India and installed it, within a month some problem occured in the TV. When we contacted Samsung, they said we have to pay charge to get it repaired. They totally denied to accept the ''INTERNATIONAL WARRANTY'' of Samsung Product. To our surprize, the Technician was very rude in his behaviour and it all left a very bad taste in our mouth for this company. We had to pay an amount of Rs 4000 (approx) to get the TV repaired. The technician clearly stated that it was a Technical fault and in normal scenario, It is covered in Warranty. I want to understand that what benefit do I reap if I trust the Brand and bought the TV from abroad.

I will request the Company to not only refund my Rs 4000 given as a service charge but also pay me Rs 25,000 for all the hassels & problems.

Archana Sharma
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