[Resolved]  Samsung — Service Center

Address:

Gautam Buddha Nagar, Uttar Pradesh

Hi! This is Sanjay Danny. I was gifted new Samsung Metro from my wife but unfortunately 4 days later got bad (damaged screen). I gave it to the service center in Sec-27 (CEE EMM Services) on 6th of Oct 2010 hoping that it won’t take much time. I was informed that it will be done in a week’s time.
After a week when I went to take my phone I got a great news stating that the part is not available and was asked to wait for a day as the part will arrive in the evening and will only take 15 min to fix. So I, with lil frustration went and came back the next day and got the same information that was popping in the back of mind. I was informed that the part had been ordered but due to the CWG it did not arrive. Hence I was asked to come after 5 days but as I called them today 22nd of Oct. they still don’t have the part and are asking me to wait for another 15 days as the part become available.......I think I would also have to go through the same misery as the other people who have the similar kinda of complaint.....Just to add on I was also given a Number of Mr. Vikas, Asst. Manager of this center who either never picks up the phone or is out of reach besides that the service centers # itself is engage or hardly gets picked up......God! THESE GUYS ARE TERRIABLE. This is really an example of poor service.
They are the authorized services centers by SAMSUNG. Is this the kind of customer services SAMSUNG wants to provide to their customers? Well! I doubt...cause with this kinda of incompetent services SAMSUNG will never raise in market especially in this era of technologies and customer services and competition. Even small companies have got better customer services & support as compare to this service. SAMSUNG should really look into this. Though, this sounds lil frustrated and small but on a bigger picture SAMSUNG should certainly take some measures to improve their customer support to avoid the frustration and gain customers faith in market.....I AM VERY VERY DEVESTATED AND DISAPPOINTED.