[Resolved] Samsung — incompetent service | |||
I had bought a samsung mobile handset in April 2010. In June it developed some problems in the camera first and then in the display screen. I tool it to the authorised sercive centre CEE EMM SERVICES in sector 27, noida. It was given for repair on 24 July 2010, with a promise of returning after one week. Now they are not responding to my phone calls to inquire about the position of the phone, nor are they able to give any satisfactory reply if at all, i manage to talk to them. There were many other people at the service centre with similar problems when i went there,some even coming again and agin for the past 2 months without their porblme being resolved. If this is the state of affairs at such a reputed company, i am afraid we are infor serious trouble Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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Samsung Mobiles — mobile given for repair for one complaint but after repair has more than 3 problems spare parts forged
I had purchased sghE 840 set of samsung 2 years back,but now the company has stopped the model in india.I had given my set for repair at service center near shivala Amritsar as the slider buttons were not working.Afer repair when i recieved the ste it was not in working condition as they were not having battery to test.When i checked the phone after charging it automatically got switched off after 2 minutes and no button was in working position,when i contacted the sevice center that the strip of buttons has been cut and needs to be replaced.How come aset repaired by them and again opened by them bears a cut.This clearly shows that they wana make more money or are replacing parts of mobile.I fail to understand why samsung india launches sio many models if they cant provide parts.As per samsung people parts is not available and it will take atlest 15 days to locate the said part.pls provide me help in getting the set ok