Samsung — not getting resolution since 2 months

Address:

North Delhi, Delhi

hi this is amit vaishnav, my contact no. is [protected] / [protected] and my e mail id is amit.[protected]@yahoo.com and my concern is that i am not getting the resolution regarding my problems it looks like i made a big mistake by buying samsung mobile actualy i bought mobile on 17/11/2009.( i had charging and handfree conecting problem) i faced charging problen on 7 th of april 2010 i went to ashok vihar service center than again after a week i faced same problen and again i went there and they just replace my charger and said now it will work properly and for hand free thay said we dont have hand free and as there is a cut in your hand free that is why it is not working properly so i bought another handfreefrom the shop but this handfree was not working properly as well, and within week i faced charging problen for thar this time i went to moti nager service center now mr mohit said my both the hand free has fult buy another at that time i just thought that may tish is the concern with hand free , but on 3rd of may again i had problem with charging point this time i went to moti nager than mr mohit said we will have to change mother board of the mobile and you will get your mobile till 20th of may i submited my mobile my work order no was e0349 this time ,i dont remember other work order no. . and when i called on 20th they said you will get your mobile after a week means till 27 -i sad ok , than after a weak whern i called them they sad it will take 7 more days and this time i called 8-10 time to know the status of the phone on the no. [protected] i just reply that make sure it should be 7 days only he said ok. and after 7 days whern i called he said any how you will get your mobile on 7th of june this time i made complin i called samsung customer care [protected], hey gave me the no. of manjeet singh ( i st dont wnt to add mr because he dosnt desertv it ) he said it takes time or it will take time we can not do any thing but i will try to give yuor phone on 10th of june and he disconected the call , than i called samsung customer care thay gave me the no of mr ansari i talked to him he said nothing can be done you will have to wait i said ok i will wait till 12th of june on 12th of june i called 20-25 time moti nager and got no respone than i talked to manjeet and than talked to ansari as well no one gave me response than i talked to samsung customer care as well but from there i did not get proper response but at the and i said to arrange a stand by phone to manjeet than in 12th of june i went moti nager service center and he gave me my phone . i chaked it was working properly but i did not chack for call after reachin home when i made call the hearing speeker was not working for that i went to customer care center it spoiled my whole day ,than now on 19 th of june again i am facing another issue with my phone regarding this when i called samsung customer care thay said me to talk my ansari may ansari said me to colect all the information when all i faced the problem for that i called ashok vihar there was a girl she gave me information of one time however i have been there twice . and when i calld moti nager mr manjeet said i can not give you any information and he said me to hold the line and after holding the line for 5-6 mins he disconected the line.

my complain is that since 7th of april to 19th of june i have visited twice ashok vihar service center and 3-4 time moti nager i have called samsung customer care 100 time i havetalked to mr ansari ,he just says all the time you will have to wait and you will have to go to service center and it is the technical problem we cant do anything with attitude and when i said i will go to consumer forem he said it will take some some and what ever you want to do you can . and 10-15 time my call was disconected from samsung customer care [protected], and 10-15 time they sad that there is no availability in mob department we will call you back but i did not get even a single call back , i did not get any follow up from moti nager service center even when my mob was there for 40 days. i am just tired by calling manjeet , mr ansari and samsung customer care and by using this phone(s5603) i am facing problems on this hand set i want you to replace this handset or refund because this handset dosent work properly. and it takes my too much time and allow me to take tension even it affects my routine . and sansung's service senter and customer care doesnt provide proper solution.