[Resolved]  Samsung Omnia I900v — daylight robbery from Vodaworld

i purchased an Omnia at the end of November 2008. i was given a window period of a week to come back and tell them if the phone is giving me problems. well it did not, till 3 weeks after the purchase. the phone was jamming, freezing,giving me all sorts of problems(and i know it the omnia has a reputation of doing such!!! people take them back all the time, i heard this from the very vodacare shop that i took my complaint to). it got very bad in january 2009, so i took it back. a few weeks later Vodcare calls to tell me i broke the phone and i need to pay R1700 of which i did not have and still dont. and i was not willing to pay such an amount for something i did not do. the omnia at that time was going at R13 000 something, and my installment is R443, i would have been a fool to sabotage it. i then told them that i will not pay because it was not my fault and their need to fix it or give me a new phone, cause i had had the phone only for a couple of months and it started to give me problems. i wrote to Hello Peter to help, which was unsuccessfull, vodcare would not budge. i then told them to fix it, hoping that their would come to their senses and give me the phone, without making me pay that ridiculous amount!!! i received a message after having waited almost 5months(and their had said it would take 17 days) for my phone to be fixed to come and collect it. i went and their are still telling my about the R1700(which i still do not have) i am paying R443 every single month for a phone that is collecting dust at the hatfield, Pretoria vodcare!! it saddens me that as excited as i was to be in possession of such a beautiful phone like that, it would come with such misery. i know i am not the first to tell you nor the last that the Omnia had factory faults therefor giving alot of people a had time. i am offerly disappointed in Vodacare for not having handled the situation rightfully and for their none professionalism, and in Samsung for bringing out a phone that brings such misery to people, instead of joy! right now i got a new job by South African Express, and having a proper working phone(their gave me a phone, which is giving me problems as well) is of high importance. i hope samsung will do right by me, so that i wont have to take this story to the newspapers. i am tryed of fighting vodacare, and especially because i am practically donating R443 every month. Samsung and Vodaworld is such hugh and well known companies that will not go out of budgets for fixing my phone that was broken due to Samsungs fault and not mine! hope to be hearing from you soon!

Card Repair - 4332148
Imei - [protected]
Vodacare Pretoria