[Resolved]  Samsung. One And Half Ton Split Air Conditioner — poor service by company and repairs not carried out.Also three times complaints registered for the same.twice repaired but problem persists.

Address:

Uttarakhand

I bought a split Air conditioner ,model no.ASI18FJ,from Gaylord Emporium,19-B,Rajpur Road,Dehradun.on 22 April 2008. They are Exclusive Samsung showroom.On 27/04/2009 the first complaint about this Ac was dealt with.I paid rs.1576/-for the repairs as the warranty period was over ,ie.22/04/2009.A second complaint was filed with the Samsung customer care for the same fault on 24/06/2011 but had to be withdrawn on 13/07/2011 as I was leaving Dehradun for some work.On 26/09/2011 the complaint was re-registeredwith Samsung customer care.On 13/10/2011 the repairs were carried put,apart replaced and I paid rs.2321/-As dehradun is cool from Oct.to April ,the Ac was not used.I came to dehradun on 17/05/2012 and found the Ac giving me the same problem.I again contacted Samsung customer care and registered my complaint on 18/05/2012.On 22/05/2012 the engineer from the authorised service center removed the Ac and took it to the workshop saying a part has to changed.They kept the Ac with them till 15/06/2012 and then returned it without repairs.I talked to Mr.Mukherjee ,Samsung representative in dehradun,but so far there has been no progress.Due to the negligence of these people we have to spend the peak summer without an Ac.I would like strong action be taken against such poor service where the customer suffers even after paying them so much.Also I'd like to know if I can take them to consumer court.What will the procedure be and if you can provide me with phone nos. Thanking You .Mrs.Prabha Pasbola