Samsung — pathetic customer service

Address:Gurgaon, Haryana

Dear Concern, I am one of your irate Customer . I had purchased Samsung LED 32" T.V. Model NO. : 32 EH 4000 recently. 1.While unpacking the same i could not find the wall mount. 2. Upon calling the customer care, i found that the mount will be made available by samsung as of their technician will install it. 3. After booking a docket no :[protected], i found that the same would be installed at charable basis of 814/- Rs which i found horrible. 4. Customer care told me that the installation is free till 1 month from the date on purchase which no one communicated to me while buying the TV which is again horrible and terrible. If it is so then some one should take pains to communicate to end user.Else there is no fun of selling the product . Hereby i will not purcase any samsung Electronics iteam henceforth and will not recommened to any one. with lot of pain Darpan Grover [protected]
Was this information helpful?
No (0)
Yes (0)
Samsung customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18889
    Pending
    0
    Resolved
    11177
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information