[Resolved]  Samsung — Pathetic service from service centre

Address:

Delhi

We bought 315 Lt Refrigerator in Sep'2010 model RT32CDUX1/XTL/2010 & in June'2013 some problem observed in cooling & serviceman visited on complaint who informed that he rectified the problem & charged visit charges Rs.282/- vide receipt number 2832 dt 19th June'2013 (CR No.141587). After a month on 9th Aug'2013 the same problem again observed even escalated as refrigerator stooped ice making.

We complained for the problem on which the complaint handling in-charge (Mr. Jassi) informed on phone that we have to pay visit charges for Rs.282/- & in case problem found in compressor then additional Rs.1100/- as gas filling charges. When we said that your guy has visited one month back in June for the same problem then he said that our service assurance is only for a month & if same problem reoccur then you have to pay visit charges.

This is highly inappropriate & shocking. This way we end up paying Rs.300 apprx. in alternative month & if additional charges incurred then the amount could be higher like this time we need to pay Rs.1400/- approx. against which service assurance is for one month.

I request to the concerned authority to raise this issue appropriately & if possible at your end then let this should be mentioned in written on the sales broucher that even if the compressor is under guarantee (5 year guarantee) customer still has to pay & for other items the assurance of service is only for a month if any problem observed. This will save customers from misguiding. I will take up the matter in consumer court as well if the matter is not redressed to highlight the substandard services from SAMSUNG.