I have a Samsung Plano 34" TV (Model CS34Z4HF). It has developed a fault and does not switch on. I logged a complaint with the Samsung helpline and they sent a 'technician' to repair it. The problem was rectified and the TV functioned properly for less than 24 hours and the problem recurred. A complaint was logged again and a so-called technician was sent again. This 'technician' without so much as touching the TV 'diagnosed' the problem as a fault due to vapour from the local Nullah. He was then coaxed to open the TV and he soldered something inside and the TV again worked for a day. No one has turned up to attend the complaint thereafter. A number of calls were made to the service centre and a request to send a senior / competent technician / engineer was agreed to but no has turned up so far. I was told to send the TV to the service centre. It is a large TV and one cannot just keep it in the car and deliver it to the service centre. They have refused to collect it - they have an arrangement to do so on payment of a charge which I was willing to pay.
It is shocking that a company like Samsung does not have competent technicians for on site service and repair. I wish they would spend a little more on service - they do spend a lot on advertisement.
I am definitely not going to buy another Samsung product. Was this information helpful? | 
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