Samsung Plasma Tv 52inches — POOR SERVICE | |
TO WHOMSOEVER IT MAY CONCERN, This is with reference to my job no [protected] dates 4/12/2009. I had called in for a service on this date and ever since my call is not closed. After 2 months( which is very very late) , I received a panel and your engineers came to fix it at my residence. However, when they opened the panel, they found that it was not compatible with my TV model. Whose fault is this? Aren’t you supposed to do it in the right manner? Now it is past 3 months. The executive whom I spoke to, told me that he will make his senior talk to me or get back to me. But he failed to do so. Firstly, what is disappointed is the product failing due to no reasons. Secondly, the service that I get from samsung is absolutely ridiculous. It is me who calls in every time for the status and I do not get back the call. Every time the executive says that he will get back or call me back , but that never happens. Remember that samsung is not doing any favour to its customers. The company is supposed to provide a service of your product. End of the day, it is the customer who is suffering waiting for the closure of this call. Emailing 'shakila.[protected]@partner.samsung.com' does not help as they do not reply. Was this information helpful? | |
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SAMSUNG PLASMA TV — POOR SERVICE
HI,IAM RESIDENT OF BAREILLY (U.P).I PURCHASED A SAMSUNG PLASMA T.V IN 2003. THE SAME IS NOT WORKING FROM LAST 15 DAYS.I THINK THE PICTURE TUBE IS GONE.
I AM READY TO SHELL OUT THE MONEY FOR THE REPAIRS, BUT THE LOCAL SERVICE DEALER IN BAREILLY IS NOT COOPERATING IN ANY WAY. HE HAD SEND HIS ENGINEER 12 DAYS BACK, THE PERSON SAID THAT THEY ARE GIVING THE ORDER FOR THE PART TO BE REPLACED.
NOW AFTER CHASING FOR 12 DAYS, SOME OTHER ENGINEER FORM THE BRANCH SAYS THAT THE ORDER HAS NOT BEEN PLACED AS THIS MODEL IS NOT MANUFACTURED NOW & FOR RECTIFICATION / ESTIMATE WE HAVE TO AGAIN SEND THAT JUMBO T.V TO THE SERVICE CENTERE, THAT TOO AFTER 5 DAYS THEY WILL GIVE THE ESTIMATE.